Technical Support and Maintenance Manager

Há 4 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

We're passionate about making EV charging as easy as charging your smartphone. As a member of our Central Operations Team, you'll play a key role in ensuring the seamless operation of our charging network.

Responsibilities will include:

  • Technical Support & Maintenance Coordination: Collaborate with local operations teams to troubleshoot, maintain, and improve the uptime of our EV charging network.
  • Process Optimization: Develop and refine operational procedures to enhance the efficiency of installation, maintenance, and repair workflows.
  • Incident Management: Monitor network performance, diagnose technical issues, and coordinate resolutions with internal teams and external partners.
  • Stakeholder Collaboration: Work closely with manufacturers, service providers, and internal teams to ensure the highest level of service reliability.
  • Documentation & Reporting: Maintain detailed records of operational processes, maintenance activities, and system performance to drive continuous improvement.

To succeed, you'll need:

  • 1-3 years' experience in technical support, field operations, or a related role within the EV charging, energy, or electrical engineering sector.
  • Technical expertise: Strong understanding of EV charging infrastructure, electrical systems, and maintenance processes.
  • Problem-solving mindset: Ability to diagnose and troubleshoot technical issues efficiently.
  • Hands-on approach: Comfortable working with hardware, software, and network-related challenges.
  • Detail-oriented: Able to document procedures, track incidents, and analyze performance data.
  • Collaborative and adaptable: Experience working with cross-functional teams in a fast-paced environment.
  • Fluent in English; proficiency in French or Portuguese is a plus.


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