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1 semana atrás
**About Nubika Digital - Inetum Group**
Inetum is a European leader in digital services, striving to make a positive impact on businesses, public sector entities, and society. Our team of experts aims to enhance our clients' performance and innovation while contributing to the common good.
We are driven by our ambition for growth and scale, with sales exceeding 2.5 billion euros in 2023. With a dense network of sites across 19 countries, we partner with major software publishers to meet the challenges of digital transformation.
Job Overview
We are seeking an experienced IT Support Manager to join our dynamic team. The ideal candidate will have a minimum of 3-5 years of experience in a similar role, specifically in IT Operations, IT Service Delivery, or Service Desk departments, with a proven track record of providing technical support.
Key Responsibilities:
- Perform 2nd Level Support: Resolve complex technical issues escalated from the first level support team, including troubleshooting, diagnosing, and resolving technical problems related to our workplace environment.
- Collaborate with Project Managers on various technical activities related to workplace projects, providing technical expertise, ensuring project requirements are met, and assisting with project implementation.
- Manage incidents and service requests, identify problems, and implement appropriate solutions, ensuring minimal disruption to our workplace environment.
- Solicit feedback from customers, analyze results, and implement necessary improvements to enhance service quality.
Qualifications:
- A minimum of 3-5 years of experience in a similar role, specifically in IT Operations, IT Service Delivery, or Service Desk departments.
- Strong technical skills and knowledge of workplace environment.
- Excellent troubleshooting and problem-solving skills.
- Experience with Incident, Problem, and Change Management.
- Strong communication and interpersonal skills.
- Experience working alongside internal and external vendors in an international context.
