Technical Account Manager
3 semanas atrás
.At Cloudflare, we are on a mission to help build a better Internet.
Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
As a result, they see significant improvement in performance and a decrease in spam and other attacks.
Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes.
We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.
We cannot complete our mission without building a diverse and inclusive team.
We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
Come join usLocation: Lisbon, Portugal or Remote SwedenAbout the departmentThe Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media.
Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist.
At Cloudflare, Technical Account Managers (TAMs) are part of our Global Customer Support organization and work directly with customers to ensure a consistent and high level of support.
We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.What you'll doThe Technical Account Manager, aligned with Zero Trust customers, will own the post-contract end-to-end support experience for Cloudflare's most strategic customers, to unblock post-go-live technical support challenges.
They are a dedicated technical primary point of contact for our top-tier Enterprise customers that subscribe to Cloudflare's Zero Trust products.TAM's responsibilities include managing and monitoring support interactions, serving as an internal advocate for customers, responding to customer escalations, and proactively escalating issues as needed.
TAMs meet regularly with their respective customer(s) and provide proactive recommendations that support customers' requirements, roadmap, and ongoing technical needs, partnering with the Customer Success and Account Team members.This is a technical role on Cloudflare's Customer Support Team
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