Technical Account Manager

4 semanas atrás

Lisboa, Lisboa, Portugal Caretag ApS Tempo inteiro

As a Technical Account Manager (TAM) at Caretag, you'll play a key role in supporting hospitals and sterile processing departments, helping them overcome technical challenges, improve efficiency, and enhance patient safety. You'll act as a trusted advisor, guiding clients through technical problem-solving, multi-vendor coordination, and seamless implementation of our solutions.

This role is your opportunity to take ownership of impactful projects, work with innovative technology, and build meaningful relationships with clients. If you thrive in a technical environment, enjoy solving complex challenges, and are motivated by delivering tangible results, we'd love to hear from you.

About Caretag

Caretag provides advanced RFID solutions to simplify how hospitals and sterile processing departments manage surgical instruments. By streamlining workflows and tracking medical equipment, we're helping healthcare professionals focus on what matters most: patient care.

While this might sound highly specialized, you don't need prior experience in healthcare or RFID to succeed. What matters most is a strong technical background, experience in technical account management, and the ability to build lasting client relationships. We'll provide you with the training and tools you need to excel in this role.

Key Responsibilities

Client Relationship Management

  • Build and maintain strong relationships with hospitals, clinics, strategic partners, and vendors.
  • Understand client objectives, IT infrastructure, and challenges to provide tailored technical solutions.
  • Communicate Caretag's product roadmap and ensure alignment with client needs.

Technical Guidance

  • Provide expert-level technical support during setup, deployment, and ongoing use of Caretag solutions.
  • Monitor client success through KPIs and satisfaction metrics, continually identifying areas for improvement.
  • Identify opportunities for upselling or cross-selling by addressing evolving client needs.
  • Proactively identify and resolve technical challenges to ensure smooth client operations.
  • Take ownership of critical issues, coordinating internal resources and external experts to resolve problems quickly and efficiently.
  • Manage complex, multi-vendor situations to ensure clear communication and effective resolution across all involved parties.

Strategic Planning

  • Act as a proactive technical partner, recommending the best solutions to meet short- and long-term goals.
  • Leverage industry trends and client insights to guide future-proof planning based on best practices and mitigate risks.
  • Work closely with the sales team to provide technical insights during the pre-sales process and ensure smooth transitions post-sale.
  • Actively contribute to the continuous improvement of Caretag's offerings by providing client feedback and technical insights with product teams.

Qualifications & Skills

  • Proven experience in technical account management or a similar role.
  • A strong technical background coupled with business and sales acumen.
  • Exceptional communication skills to build trust and rapport with diverse stakeholders.
  • Experience managing complex client environments, including multi-vendor setups.
  • A proactive mindset with a talent for anticipating client needs and delivering effective solutions.
  • Experience in healthcare and multilingual skills are a plus but not required.
  • Willingness to travel as needed.

Why Join Caretag?

  • Make an Impact: Be part of a mission-driven company improving patient safety and healthcare efficiency through innovative technology.
  • Collaborative Team: Work in a supportive environment that values input, innovation, and teamwork.
  • Growth Opportunities: Benefit from professional development in a growing, international company.
  • Flexibility and Benefits: Enjoy a competitive salary, flexibility to support work-life balance, and comprehensive health insurance.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

#J-18808-Ljbffr

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job OverviewThis role focuses on providing top-notch technical support to key accounts, ensuring seamless integration of new features and solutions. As a Technical Account Manager - Key Accounts, you will be responsible for managing pilot projects, validating new site implementations, and serving as a technical escalation point for key account...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Fortinet, Inc. Tempo inteiro

    Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience?At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.As Technical Account Manager you will...

  • Technical Account Manager

    Há 6 dias

    Lisboa, Lisboa, Portugal Skyline Communications Tempo inteiro

    Nice to meet youAre you ready to leave your mark on the world?Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms.Basically, our software platform— called DataMiner —makes sure that you can order your products online, watch the latest episode of your favorite show, or...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    We're on the hunt for an innovative problem-solver to join our team as a Technical Account Manager - AI. In this exciting role, you'll be working closely with customers to deliver exceptional technical support and guidance.About the JobAs a Technical Account Manager, you'll be responsible for:Delivering Exceptional Support: Providing fast, reliable, and...

  • Technical Account Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Caretag Aps Tempo inteiro

    About the RoleAs a Technical Account Manager (TAM) at Caretag, you will play a key role in supporting hospitals and sterile processing departments.You will act as a trusted advisor, guiding clients through technical problem-solving, multi-vendor coordination, and seamless implementation of our solutions.Key Responsibilities:Client Relationship Management:...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    .About Us At Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.Cloudflare protects and accelerates any Internet application online without...

  • Cloudflare Technical Account Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal CloudFlare Tempo inteiro

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Our goal is to protect and accelerate any Internet application online without adding...

  • Technical Account Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal paddle Tempo inteiro

    What do we do?Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and,...

  • Technical Account Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal Fortinet, Inc. Tempo inteiro

    Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet, we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as the primary technical advisor for key enterprise customers.As Technical Account Manager, you...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Technical Account Manager - RPA (Uipath) - LisbonLocation: Lisbon, PortugalJob Category: OtherEU work permit required: YesJob Reference:d65a038f552cJob Views:3Posted:02.04.2025Expiry Date:17.05.2025Job Description:We are looking for a Technical Account Manager - RPA (Uipath) to integrate a project in...

  • Technical Account Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal SKYLINE COMMUNICATIONS Tempo inteiro

    Nice to meet you Are you ready to leave your mark on the world? Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms. Basically, our software platform— called DataMiner —makes sure that you can order your products online, watch the latest episode of your...

  • Technical Account Manager Lead

    Há 4 dias

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Company OverviewGrabJobs is a leading technology company that offers infrastructure APIs needed to quickly build custom ad platforms. Our team is spread across the United States, United Kingdom, Portugal, and Singapore, and we're proud to be an inclusive workplace. We embrace remote working culture and value flexibility, creativity, and collaboration.Job...

  • Technical Account Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Technical Account Manager - RPA (Uipath) - LisbonLocation: Lisbon, PortugalJob Category: OtherEU work permit required: YesJob Reference:d65a038f552cJob Views:3Posted:02.04.2025Expiry Date:17.05.2025Job Description:We are looking for a Technical Account Manager - RPA (Uipath) to integrate a project in...

  • Technical Account Manager

    Há 4 dias

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with: Technical Account Manager - RPA (Uipath) - Lisbon Location: Lisbon, Portugal Job Category: Other EU work permit required: Yes Job Reference: d65a038f552c Job Views: 3 Posted: Expiry Date: Job Description: We are looking for a Technical Account Manager - RPA (Uipath) to integrate a project in Lisbon. Profile:...

  • Technical Account Manager

    Há 4 dias

    Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    .At Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.Cloudflare protects and accelerates any Internet application online without adding...

  • Technical Account Manager Position

    Há 4 dias

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    About UsTN Portugal is a leading supplier of end-to-end open monitoring and orchestration software for ICT, media, and broadband platforms.We're a global company with 1500 clients in over 125 countries worldwide.Our software platform, called DataMiner, enables users to order products online, watch the latest episodes of their favorite shows, or call their...

  • Technical Account Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Caretag Aps Tempo inteiro

    .About the RoleAs a Technical Account Manager (TAM) at Caretag, you'll play a key role in supporting hospitals and sterile processing departments, helping them overcome technical challenges, improve efficiency, and enhance patient safety.You'll act as a trusted advisor, guiding clients through technical problem-solving, multi-vendor coordination, and...

  • Technical Account Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Are you ready to leave your mark on the world? Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms. Basically, our software platform— called DataMiner —makes sure that you can order your products online, watch the latest...

  • Technical Account Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Your missionWhat does ClearOps do and why is what we do so important?Well, we keep the world of machinery moving.How? By connecting supply chains and harnessing the power of data in a never seen way. We believe that the flow of goods depends on the flow of data, which is why we connect thousands of machine manufacturers and dealers and bazillions of machines...

  • Technical Account Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Your missionWhat does ClearOps do and why is what we do so important?Well, we keep the world of machinery moving.How? By connecting supply chains and harnessing the power of data in a never seen way. We believe that the flow of goods depends on the flow of data, which is why we connect thousands of machine manufacturers and dealers and bazillions of machines...