Technical Support Associate

Há 3 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

We are looking for a talented Technical Support Associate to join our IT team. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services.

Job Overview

The primary purpose of this role is to provide exceptional technical support to our internal teams, while also assisting in the implementation and maintenance of IT compliance policies and procedures.

You will be responsible for providing timely and effective administrative and technical support to internal stakeholders, troubleshooting issues, and ensuring smooth operations.

This is an exciting opportunity for a motivated and organized individual to take on increasing responsibilities, including stepping in for and representing the IT manager when required.

Key Responsibilities
  • Technical Support: Assist internal teams with technical issues, troubleshoot problems, and ensure prompt resolution.
  • Compliance: Support the implementation and maintenance of IT compliance policies and procedures to ensure adherence to regulatory standards.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to align on compliance requirements and best practices.
  • Audit and Assessment: Assist in conducting audits and assessments to identify areas for improvement.
Requirements
  • Mastery: Proficient in technical areas pertinent to IT support, including familiarity with various operating systems, hardware components, and software applications commonly used in IT support.
  • Communication: Clear and effective communication skills, both written and verbal.
  • Leadership: Willingness to take initiative and assist team members as needed.
  • Impact: Ability to work collaboratively in a team environment and contribute positively to team goals.


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