Regional Operations Director

1 semana atrás

Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

THE ROLE

As the Regional Operations Manager at Indie Campers, you will be part of a regional team that oversees the daily operations of our stations within a geographical area. Your primary goal is to drive customer satisfaction, operational results, and efficiency through high-standards for our operations and effective implementation of central procedural guidelines.

KEY RESPONSIBILITIES

  • Oversee day-to-day local operations execution and actively manage teams to achieve results defined for each location regarding fleet availability, customer satisfaction, and operational efficiency.
  • Guarantee that operating standards are followed and operational objectives are met, including auditing, quality control, and frequent depot visits.
  • Recruit, select, train, manage, motivate, develop, and retain local teams in your area from a regional office.
  • Actively participate in customer satisfaction-related processes, owning service recovery procedures and identifying root-causes and corrective measures.
  • Workforce management, including scheduling, time tracking, and overtime reports, ensuring adherence to local labour law guidelines and health and safety topics.
  • Collaborate with regional teams to remove operational blockers and lead, coordinate, and deliver projects related to operational expansion within your area.
  • Responsible for P&L management of locations within the area and its variable operational costs, identifying cost optimization initiatives and their effective deployment.

WHO WE ARE LOOKING FOR

  • Background in Engineering, Business Management, or similar education.
  • At least 6 years of relevant experience.
  • Experience in strategic operations consulting or finance-related positions is a plus.
  • Proven track record in establishing operational standards and developing structured operations.
  • Proven track record in leading, managing, and developing high-performing local teams, located in multiple sites.
  • International experience, managed teams in more than one country is a plus.
  • Capacity to effectively communicate with all levels of the organisation.
  • Thrives under pressure and is able to coordinate the efforts of large and scattered teams.
  • Organised, analytical, and results-oriented.
  • Fluent in English, and in the language of the main country of operations, if applicable.

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