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We are seeking an experienced and skilled professional to join our team as a Front Office Manager at Melia Hotels International. In this critical role, you will be responsible for managing the front desk operations, supervising staff, and implementing effective management strategies to drive revenue growth.
This is a challenging and rewarding opportunity to work in a dynamic and fast-paced environment. As a key member of the hotel's leadership team, you will be responsible for:
- MANAGING THE FRONT DESK TEAM TO DELIVER HIGH-QUALITY CUSTOMER SERVICE
- IMPLEMENTING EFFECTIVE MANAGEMENT STRATEGIES TO DRIVE REVENUE GROWTH AND IMPROVE OPERATIONAL EFFICIENCY
- COACHING AND DEVELOPING FRONT OFFICE STAFF TO ENSURE THEY HAVE THE SKILLS AND KNOWLEDGE REQUIRED TO DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES
- MONITORING AND REPORTING ON KEY PERFORMANCE INDICATORS TO OPTIMIZE FRONT DESK EFFICIENCY