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The role of a Technical Support Engineer in the Digital Transformation Platform (DTP) group is to provide world-class support for global customers on their digital transformation journey. This includes delivering valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform.
Key Responsibilities:- Owning, investigating, and solving highly complex customer technical issues
- Leading in building communities with peer delivery roles and sharing knowledge through readiness programs, technical coaching, and mentoring of others
- Deepening technical and professional proficiency to enable resolution of highly complex customer issues through training and readiness
- Acting as a trusted advisor to product groups/engineering teams and driving Microsoft product, diagnostic, and support process improvements
