Growth Oriented Customer Advocate

2 semanas atrás


Braga, Braga, Portugal GrabJobs Tempo inteiro
About the Job
We are searching for a competitive Growth Oriented Customer Advocate to join our awesome team. This role offers an exciting opportunity to develop useful skills in a dynamic work environment.

Your key responsibilities will include ensuring the product's usage and delivery matches with customer's business needs and KPI's, minimising churn and maximising retention of 12-24 month license subscriptions, and driving customer growth through feature-based upsell and usage-based advertising.

To succeed in this role, you will need to have a minimum 3 years of experience as a Customer Success Manager in B2B SaaS product with $100K+ ACV clients, a strong technical understanding of sales and marketing tech stack, and experience with product analytics software like Pendo to track customer health and satisfaction.

You will also be required to have excellent communication and interpersonal skills, ability to interact with high-level decision makers and understand business goals, and adequate technical understanding of modern B2B sales and marketing tech stack including at least CRM, Marketing automation, Website analytics, digital advertising and sales engagement.

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