Incident Management Specialist
4 semanas atrás
Job Title: Incident Management Specialist
Job Summary:
Generix Group is seeking an Incident Management Specialist to join our team. The successful candidate will be responsible for implementing and managing the incident management process, ensuring timely and effective resolution of incidents, and maintaining excellent relationships with internal and external stakeholders.
Key Responsibilities:
Develop and implement incident management processes and procedures
Manage and coordinate incident response efforts
Analyze and resolve incidents in a timely and effective manner
Collaborate with cross-functional teams to ensure seamless incident resolution
Provide excellent customer service and communication
Requirements:
Bachelor's degree in Computer Science or related field
2+ years of experience in incident management or related field
ITIL Foundation V4 certification
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
What We Offer:
Competitive salary and benefits package
Opportunity to work with a dynamic and innovative team
Professional development and growth opportunities
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].
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