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Change Management Specialist

Há 1 mês

Porto, Porto, Portugal Euronext Tempo inteiro

About the Role

Euronext is seeking a skilled Change Management Specialist to support the management of changes throughout their lifecycle. This role involves working closely with the Change Advisory Board to assess changes' impact, implementation, test, and rollback plans.

Key Responsibilities

  • Support the management of changes from initiation to closure.
  • Collaborate with the Change Advisory Board to develop and implement change plans.
  • Help prevent incidents caused by changes.
  • Document changes' post-implementation reviews.
  • Ensure resources are aligned with the highest-value opportunities.
  • Report and regularly review change management performance and quality.
  • Establish and maintain documentation of procedures, processes, and reports concerning change management.
  • Work with process owners for problem and incident management to identify improvements to processes and develop metrics to support them.

Requirements

  • Degree in Computer Science, Business Administration, or a related field.
  • Basic knowledge of IT software and hardware.
  • Great communication skills and proficiency in English.
  • Critical-thinking and organizational skills.
  • Ownership and initiative.
  • Team player.
  • Basic knowledge of IT Service Management processes.
  • Solution-oriented mindset and ability to provide recommendations for processes.
  • Excellent analytical and problem-solving skills.
  • Able to generate reports for KPIs.
  • Strong organizational skills.
  • Excellent collaboration, customer service, and communication skills to work in a team environment.
  • Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.

Euronext Values

  • Unity
    • We respect and value the people we work with.
    • We are unified through a common purpose.
    • We embrace diversity and strive for inclusion.
  • Integrity
    • We value transparency, communicate honestly, and share information openly.
    • We act with integrity in everything we do.
    • We don't hide our mistakes, and we learn from them.
  • Agility
    • We act with a sense of urgency and decisiveness.
    • We are adaptable, responsive, and embrace change.
    • We take smart risks.
  • Energy
    • We are positively driven to make a difference and challenge the status quo.
    • We focus on and encourage personal leadership.
    • We motivate each other with our ambition.
  • Accountability
    • We deliver maximum value to our customers and stakeholders.
    • We take ownership and are accountable for the outcome.
    • We reward and celebrate performance.