Customer Experience Strategist
4 semanas atrás
Customer Experience Strategist
Our client is a global strategic technology and payments partner, delivering seamless personalised shopping experiences to over 29m international shoppers. As a Customer Experience Strategist, you will be responsible for driving best-in-class customer experiences across all touchpoints. You will work with internal and external stakeholders to review, govern, and propose improvements across digital and physical customer touchpoints.
Key Responsibilities:
- Develop an understanding of customer needs and expectations through research and insights.
- Propose improvements in collaboration with global teams.
- Work with cross-functional teams to develop research briefs and lead research projects.
- Collaborate with Product, Analytics, Marketing, and Commercial teams to identify and address customer pain points.
- Define targets for experience metrics and develop customer experience insights.
Requirements:
- Experience in a Customer Insights role within a well-known consumer organisation.
- Advanced knowledge of research methodologies and experience planning, briefing, and analysing research projects.
- A passion for CX and the ability to empathise with users and understand their motivations and pain points.
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