Customer Experience Strategist

4 semanas atrás


Lisboa, Lisboa, Portugal Match Digital Tempo inteiro

Customer Experience Strategist

Our client is a global strategic technology and payments partner, delivering seamless personalised shopping experiences to over 29m international shoppers. As a Customer Experience Strategist, you will be responsible for driving best-in-class customer experiences across all touchpoints. You will work with internal and external stakeholders to review, govern, and propose improvements across digital and physical customer touchpoints.

Key Responsibilities:

  • Develop an understanding of customer needs and expectations through research and insights.
  • Propose improvements in collaboration with global teams.
  • Work with cross-functional teams to develop research briefs and lead research projects.
  • Collaborate with Product, Analytics, Marketing, and Commercial teams to identify and address customer pain points.
  • Define targets for experience metrics and develop customer experience insights.

Requirements:

  • Experience in a Customer Insights role within a well-known consumer organisation.
  • Advanced knowledge of research methodologies and experience planning, briefing, and analysing research projects.
  • A passion for CX and the ability to empathise with users and understand their motivations and pain points.


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