Customer Service Representative with Danish

2 semanas atrás


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro
Customer Support Representative with Danish Language Skills

Smart-Recruitments is a specialized recruitment company with a global network. We offer permanent recruitment solutions for leading companies in various industries.

We provide fast and efficient recruitment completely online, ensuring a seamless experience for our clients and candidates.

Key Responsibilities:

  • Handle incoming customer requests via phone, email, and chat.
  • Log call details into case management systems and provide timely responses and resolutions to customers.
  • Achieve high customer satisfaction ratings by actively updating customers on status and resolution progress.
  • Deliver exceptional customer service for post-sales requests, including delivery, warranties, and refunds.
  • Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Requirements:

  • Fluency in Danish language (C2 level)
  • Fluent in English language (B2 level)
  • Customer orientation, problem-solving skills, teamwork

What We Offer:

  • Competitive base salary: 1600€ gross x 12 months
  • Base salary: 1346€ gross x 12 months - with accommodation included
  • Monthly performance bonus
  • Full-time (40h/week), fixed-term Portuguese employment contract in accordance with Portuguese labor law
  • Health insurance coverage for both public and private sectors
  • Paid flight ticket to Lisbon


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