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Customer Service Specialist

1 semana atrás


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Job Description

We are seeking a skilled Customer Service Specialist to join our team at GrabJobs in Braga, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to Danish-speaking clients.

The ideal candidate will possess strong communication skills, both verbal and written, with a customer-first attitude. They will be able to troubleshoot technical issues related to website services and provide guidance on the usage of website tools. Additionally, they will ensure customers receive timely, effective support and maintain confidentiality and adhere to data protection policies while handling sensitive customer information.

Key Responsibilities:

  • Provide high-quality customer service to Danish-speaking clients
  • Troubleshoot technical issues and analyze customer queries
  • Guide customers through technical steps and ensure they understand website features
  • Document all interactions with customers using our CRM system
  • Escalate complex issues to appropriate teams when necessary

Requirements:

  • Fluency in Danish (Minimum C2 level required)
  • Intermediate English (B2 level or higher preferred)
  • Prior experience in customer service or technical support is beneficial
  • Strong communication skills and a customer-first attitude

Benefits:

  • Comprehensive training and internal promotion opportunities
  • Health and life insurance from day one
  • Company-provided equipment and laptop
  • Daily meal allowance and monthly transportation allowance