Quality Analyst – Call Centre
1 semana atrás
About Us: Lyca Mobile, a leading multinational telecommunications company, is expanding its team and is currently seeking a detail-oriented Quality Analyst – Call Centre for Lisbon. We are looking for individuals with the following qualifications and attributes: •Bachelor’s degree (preferred) or equivalent work experience; •1-3 years of experience as a QA/Quality Analyst in a call centre (preferred); •Fluency in English and Portuguese (spoken and written); •Strong analytical and problem-solving abilities with attention to detail; •Excellent verbal and written communication skills; •Ability to deliver feedback professionally and diplomatically; •Solid understanding of call centre KPIs (AHT, CSAT, FCR, QA Scores); •Proficiency with Quality Monitoring tools, CRM platforms, and MS Office Suite; •Ability to work independently and manage multiple tasks simultaneously. The Quality Analyst will have the following functions: •Monitor calls, chats, and emails, ensuring compliance with quality standards and regulations; •Evaluate conversations for correct use of scripts, empathy, and problem-solving techniques; •Identify critical errors impacting compliance or customer satisfaction; •Maintain quality scorecards and prepare regular performance reports; •Analyze trends, identify recurring gaps, and recommend improvements; •Provide constructive feedback to agents and support coaching sessions; •Ensure adherence to policies, data privacy, and SOPs; •Collaborate with Training and Operations to improve scripts, materials, and processes; •Participate in calibration sessions and support internal audits. What We Offer: •Salary: € 1.000/month + food allowance €7.25/day; •Full-time from Monday to Friday, 9.30am to 6.30pm; •Fixed-term employment contract (6 months), with the possibility of renewal; •Excellent opportunity for personal and professional development; •Work within a dynamic international team.
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Quality Analyst – Call Centre
1 semana atrás
Lisbon, Portugal Lyca Group Tempo inteiroAbout Us:Lyca Mobile, a leading multinational telecommunications company, is expanding its team and is currently seeking a detail-oriented Quality Analyst – Call Centre for Lisbon.We are looking for individuals with the following qualifications and attributes: - Bachelor’s degree (preferred) or equivalent work experience; - 1-3 years of experience as a...
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Quality analyst – call centre
1 semana atrás
Lisbon, Portugal Lyca Group Tempo inteiroAbout Us:Lyca Mobile, a leading multinational telecommunications company, is expanding its team and is currently seeking a detail-oriented Quality Analyst – Call Centre for Lisbon.We are looking for individuals with the following qualifications and attributes:•Bachelor’s degree (preferred) or equivalent work experience;•1-3 years of experience as a...
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Quality Analyst – Call Centre
2 semanas atrás
Lisbon, Portugal Lyca Group Tempo inteiroAbout Us:Lyca Mobile, a leading multinational telecommunications company, is expanding its team and is currently seeking a detail-oriented Quality Analyst – Call Centre for Lisbon.We are looking for individuals with the following qualifications and attributes:•Bachelor's degree (preferred) or equivalent work experience;•1-3 years of experience as a...
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Quality Analyst – Call Centre
2 semanas atrás
Lisbon, Portugal Lyca Group Tempo inteiroAbout Us:Lyca Mobile, a leading multinational telecommunications company, is expanding its team and is currently seeking a detail-oriented Quality Analyst – Call Centre for Lisbon.We are looking for individuals with the following qualifications and attributes:•Bachelor's degree (preferred) or equivalent work experience;•1-3 years of experience as a...
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Quality Analyst – Call Centre
3 semanas atrás
Lisbon, Portugal Lyca Group Tempo inteiroAbout Us: Lyca Mobile, a leading multinational telecommunications company, is expanding its team and is currently seeking a detail-oriented Quality Analyst – Call Centre for Lisbon. We are looking for individuals with the following qualifications and attributes: - Bachelor's degree (preferred) or equivalent work experience; - 1-3 years of experience as...
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Quality Analyst – Call Centre
1 semana atrás
Lisbon, Portugal Lyca Group Tempo inteiroAbout Us: Lyca Mobile, a leading multinational telecommunications company, is expanding its team and is currently seeking a detail-oriented Quality Analyst – Call Centre for Lisbon. We are looking for individuals with the following qualifications and attributes: - Bachelor’s degree (preferred) or equivalent work experience; - 1-3 years of experience as a...
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Quality Analyst
2 semanas atrás
Lisbon, Portugal Lyca Group Tempo inteiroAbout Us: Lyca Mobile, a leading multinational telecommunications company, is expanding its team and is currently seeking a detail-oriented Quality Analyst – Call Centre for Lisbon. We are looking for individuals with the following qualifications and attributes: - Bachelor's degree (preferred) or equivalent work experience;- 1-3 years of experience as a...
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Quality Analyst – Call Centre
1 semana atrás
Lisbon, Portugal Lyca Group Tempo inteiroAbout Us: Lyca Mobile, a leading multinational telecommunications company, is expanding its team and is currently seeking a detail-oriented Quality Analyst – Call Centre for Lisbon. We are looking for individuals with the following qualifications and attributes: - Bachelor’s degree (preferred) or equivalent work experience; - 1-3 years of experience as a...
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Dutch Quality Analyst
Há 2 dias
Lisbon, Portugal Clan Tempo inteiroAbout Us: Lyca Mobile, a leading multinational telecommunications company, is expanding its team and is currently seeking a detail-oriented Quality Analyst – Call Centre for Lisbon. We are looking for individuals with the following qualifications and attributes: - Bachelor's degree (preferred) or equivalent work experience; - 1-3 years of experience as a...
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Norwegian Speaking Quality Analyst
2 semanas atrás
Lisbon, Portugal The lemon Consulting Tempo inteiroPosition: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the outputCoordinate and facilitates call calibration/training sessions for vendor QA partnersTrain and certify new IQA/VQAsPublish quality trends, feedback and improvement /...
