French-speaking Customer Service

Há 6 dias

Lisboa, Portugal City Job Offers Tempo inteiro

**French-speaking Customer Service in Lisbon**

Are you living in Lisbon, and your language is French? Are you troubleshooting and like to help others? If this sounds like you, read on and apply

**French Customer Service (Lisbon based)**

We are looking for French speakers to provide high-quality customer service. We offer you an exciting position with great benefits and career opportunities in sunny Portugal.

**About the Company**:
Intelcia is a global outsourcing company that combines talents, technologies and processes to provide its clients with world-class expertise and know-how, ensuring personalized service.

They support their customers in all their outsourcing operations in order to enable them to better focus on their core business and challenges.

**Your Profile**:

- Your language is French and you are fluent in English or Portuguese
- You have excellent communication and interpersonal skills
- You are a team player, and you love helping people
- You are available to work in rotating shifts
- You are customer orientated
- You have the ability to multitask, prioritize, and manage time effectively
- Previous experience in a similar position is a plus but not required

**Your Responsibilities**:

- Offer assistance, answer questions and provide information to clients in your language
- Achieve strong customer satisfaction with a focus on quality and results
- Collect customer’s data following the company’s policies and procedures
- Build relationships of trust through open and interactive communication

**Benefits**:

- Full-time position
- Competitive salary
- Performance bonus (gross, depending on your evaluations and KPI)
- Language bonus (paid over 14 months)
- Private health insurance (after 6 months of the contract)
- Health insurance (after 6 months of the contract)
- Gain technical knowledge thanks to an initial paid training (payment will be made at the end of the 15 days of training)
- Work in a modern office and join an international team
- Hybrid work (2 days office + 3 days home)
- The schedule will be 08h - 17h or 09h - 18h Monday to Friday

If you are proactive, self-motivated, and a great team player, Intelcia team is waiting for you. Come to be part of an innovative company while developing your customer advisor career.

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