Operations & Customer Service Representative

**What you will be doing**: **PRIMARY DUTIES AND RESPONSIBILITIES**: The holder of the position must independently execute the following tasks: The holder of the position - Edits and maintains jobs (Exports/Imports) in WorldStar. - Writes conversation-protocols. - Calculates transit-times. - Calculates shipment prices. - Raises jobs in WorldStar and edits these if need arises. - Selects routings by deciding on a single or combination of transportation-types (airplane, car, train, Aerolink). - Performs a "Routing Check", specifically in regards to the selection and combination of different transport models (airplane, car, train, Aerolink). - Orders drivers (pickup / delivery of shipments at the customer, delivery / pickup of shipments at the freight-company). - Checks collected shipments in the office and prepares them for transport. - Books and preadvises shipments. - Monitors shipments during the transport and reacts flexibly to any deviation from the plan. - Continuously checks the notes in WorldStar and handles preadvised shipments. - Checks the planned departure or arrival times of flights ("Post Flight Check"). - Completes jobs (enters extra-charges, pricing). - Invoices shipments. - Checks the internal debits and credits (Clearinghouse). - Works securely with all pertinent regulations (ADR / DGR / IATA) as well as the relevant laws and ordinances. - Uses and maintains the available technical tools (WorldStar, OpStar, BioStar, OAG, Flight Monitor). - Maintains clinical trails using BioStar (study management). - Regularly partakes in being on-call. - Orders office supplies. - Manages the store-room (packaging, supplies, cooling-media, etc). - Communicates with national and international World Courier stations / Aerolink / agents. - Builds and maintains relationships to contractors / transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers, etc). He performs **preliminary actions**, specifically: - Preconditioning and pre-placement of packaging-materials and cooling-media. - Marking and labelling of shipments as per regulations. - Preparation and/or procurement of all necessary documentation (HWB, MAWB, import or export permit, export customs paperwork, live animal certificate, dangerous goods declaration, etc). - Checks transport documents as per GGVS / ADR / IATA-DGR. **He advises** customers through: - Explanation of the services. - Explanation of the transport charges. - Selection of the optimal transport alternative. - Selection of the necessary documents for the transport. - Information about irregularities / delays. - Informing the customer of the delivery data (POD). - The acceptance, examination and forwarding of complaints. He carries out all **customs formalities **(Export / Import) through: - The inspection and/or procurement of all necessary paperwork for the import or export (import or export permit, export customs paperwork, etc.). - The determination of all customs and/or taxes, and entering these in WorldStar. - Customs declaration (electronic or by internet) at the responsible customs office (Import / Export - ATLAS/NCTS for export declaration ; verbal customs declaration for low-value clearance ; CARNET procedure for carnet shipments He **supports sales** through - Forwarding relevant information to the Sales Executive - Preparation and execution of written offers Individual tasks: The holder of the position is obligated to perform, in addition to the above described tasks, individual tasks assigned by his superiors, which are to be seen by their nature as part of his work area, or which arise out of necessity. **REPORTS DIRECTLY TO**: Customer Service Supervisor or Operations Supervisor, or rather to the Branch Manager / Country Manager / General Manager **WORK ENVIRONMENT** The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **What your background should look like**: Experience listed in description above **What AmerisourceBergen offers**: We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population. Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit. **Schedule**: Full time **Affiliated Companies**: Affiliated Companies: World Courier de Portugal, Lda. **Equal Employment Opportunity**: AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gen