IT Service Manager for Siemens Financial Services

**The time to change is now**

It is time to build a sustainable future and define how we evolve through technology with purpose.

At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas such as Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management and IT Strategy & User Experience.

Lisbon Tech Hub innovates, designs, transforms the information technology solutions and services for Siemens through our delivery units.

Transforming our future starts with every day

Lisbon Tech Hub is the home of the new technologists - Dream Builders, Impact Creators & Future Makers.

Are you one of them? Join us

**Financing the Future**

We are more than Financial Services - We are turning ideas into reality: Be it the global transition to cleaner energy sources, the digitalization of manufacturing, the rapid development of smart infrastructure, mobility solutions and healthcare systems - financing is more crucial than ever. We make real what matters by combining our financial expertise with deep technical know-how to provide unique financial solutions. Do you want to play an essential role in helping build a better future? Are you also keen on turning established thinking on its head in the search for game-changing solutions that maximize value creation? Then join our team and let’s develop together what will be important tomorrow

**What role will you play?**

As an Application Manager, you will:

- Together within a team of Service Managers ensure End-to end responsibility for the operations of a front end and point of sales system as well as coordinating, managing and supporting system developments as required and according to agreed business requirements.
- Ensure all current known activities are reported and documented in accordance with agreed procedures. Responsible for ensuring all documentation is available in agreed libraries to audit standards.
- Drive digitalization and system automation and strive for continuous service improvement.
- Ensure system compliance with EBA Guidelines and local regulations, Cybersecurity and IT audit requirements.

**We are looking for**:

- BS or MS in Computer Science, Business Information Systems or a comparable technical field of study
- 5+ years’ experience, preferably in a financial services company, in a technical and managerial support role with business process, system architecture
- Analytical skills, information processing, strong critical thinking and decision making
- ITIL & Agile qualification or demonstrable that there is considerable relevant experience.
- Professional communication and presentation skills.
- You have an organized and result-oriented way of working as well as a strong sense of quality awareness
- You are self-driven and a self-learner, able to understand amounts of information focusing on the relevant items
- Fluent business English language skills (speaking and writing)

**An additional plus would be**:

- Business process knowledge (front-end/ e-commerce solutions, commercial banking, treasury, finance or leasing
- Understanding and Knowledge of Application Programming Interfaces (API REST)
- Experience in Management of Cloud Infrastructure Services (Preferred Azure Cloud)

**What makes us proud as an employer**:

- The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines)
- Top Companies to work in Portugal (Awarded by LinkedIn)
- Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association)
- Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor)
- 2nd Best Engineering Company (Awarded by Teamlyzer, biggest portuguese tech community platform)

**We are thrilled to have**:
A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance, possibility to have a sabbatical leave or non-paid time off and a financial support program for your studies.

You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners.

To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment

**#Siemens #LXTechHub #ITMakesUsMove