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Ops Manager

3 semanas atrás

Lisboa, Portugal Paradox Tempo inteiro

**Wait a minute.**

**Deep inside you are looking for a new adventure with**
- ** Freedom**:feeling free to work remotely or hybrid and being trusted to deliver
- **Ambition**: growing up surrounded by smart colleagues driven to create an iconic brand like Nike
- **Impact**: contributing to transform people lives at scale and feel your own impact in the company

Are you inspired in being a key player in building a massive EdTech company that will empower millions of people?

Are you a mission-driven OPS specialist who wants to shape the future of education and impact people’s lives.

Are you ready for your next high-impact adventure — with a blend of **Customer Success**, **Operations Ambition**, and **Automation Mastery**?

**And you deserve it because**:
You are a Top Gun Operation Manager able to organize, structure, optimize, make a company scale and feel that you have a real impact.

Then, you have found the next adventure that will fulfill you

**This is a full-time position, carried out from our beautiful offices in Dubai or from one of our hubs in Lisbon, Barcelona and beyond. French and English fluency is required.**

**YOUR MISSION**:
Our sources of inspiration are Apple, Nike, Spotify, Disney for their obsession of excelling, having a worldwide impact and not just selling products but **crafting experiences.** You will be playing a pivotal role in making Paradox play at that level and becoming an iconic brand.

For us, being Iconic is to innovate at the intersection of Psychology x Creativity x Technology.

You’ll be at the heart of Paradox’s OPS engine to build and scale the systems, team, and operations that power our global ambitions.

**Your mission — should you choose to accept it — is a three-pronged offensive**

1 | MASTER OUR DAILY OPS & CS
- Run the day-to-day engine of our cohort-based coaching programs: onboarding, course launches, live events.- Act as the operational lynchpin across teams—marketing, tech, product, support—to ensure flawless delivery and student satisfaction.

2 | AUTOMATE, OPTIMIZE & SCALE
- Audit existing workflows and build rock-solid processes using step-by-step SOPs, automations, and scalable systems.
- Automate student communications to reduce manual inbox threads, improve clarity, and free you for transformation-zone work.
- Enhance the student experience across platforms—LMS, community spaces, and event tools.

3 | PROJECT DELIVERY & STRATEGIC EXECUTION
- Partner with the Director on key initiatives—new programs, platforms, course iterations.
- Define scopes, timelines, and resources. Lead cross-functional execution.
- Build and maintain project spaces in LMS, draft agendas, and ensure operational excellence from kick-off to wrap-up.

**DO YOU RECOGNIZE YOURSELF?**:
**-**:
**_ What Winning Looks Like_**:

- ** You’ve done this before**: ops management or customer success, preferably in a fast-paced startup.
- **
You’ve scaled operations**: built procedures, introduced automations, and scaled programs or products.
- **
You’re a systems geek**: you love using digital tools, automations, and workflow optimizations to eliminate manual tasks.
- **
You’re client-focused**: inbox zero isn’t enough—you ensure students feel heard, supported, and successful.
- **
You’re a people connector**: empathetic, clear, and charismatic—you build trust fast.
- **
You’re execution obsessed**: organized, results-driven, and precise.

**_ You are_**:

- A pragmatic, problem solver and results-oriented
- A doer, hands-on, an execution machine
- And you love to set up systems, automate and structure

**_ Must-have_**:

- 3-5 years successfully lead operational impact in growing companies.
- Passion for **coaching, self development, education, edtech**, **teaching**or **edutainment**.

**Nice-to-have**:

- LMS or coaching program experience.

**Language**:
French & English fluency
- Currently, 20% of the team is International, from the cherry blossoms of Japan, the Canadian lakes and to the forest of Madagascar._

**IT MIGHT NOT BE FOR YOU**:
**-**:
Let’s be clear, we are looking for someone who is not just Great, and for whom Paradox ambition isn’t just another cool project; but a true mission.

So if those **personal interests**: personal development / coaching / professional growth / education / edtech / teaching / edutainment** are not things you REALLY love, and want to solve for other, let’s forget it**

Let’s forget about it also if,
- You **don’t like to be challenged** and grow in your job
- You don't like **receiving or giving tough feedbacks**
- You **don’t question the status quo**:the process are there for a reason, we have always done it this way
- You **like to have very specific & fixed tasks** assigned to you. Be told what to do and how to do it.
- ** Your only driver is joining a full-remote company**: yes, our company culture is cool, but we want people to care about our mission, products, and their job

**JOIN US IF YOU CRAVE**:
**-**:
**_ Growth & Ambition
-**:
We