Expert Technical Landscape Owner

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**MEET YOUR TEAM**

SAP Enterprise Cloud Services plays a vital role for achieving SAP’s cloud ambition. We run the SAP software product portfolio on the customers’ preferred infrastructure (SAP HANA Enterprise Cloud or Hyperscalers) and with SAP Cloud Application Services at the core, we help customers to accelerate their SAP S/4HANA and AI adoption.

One of SAP’s largest customers has started their “RISE with SAP” transformation and tasked SAP to move their business to the cloud on Microsoft (Azure) and Amazon (AWS). In parallel to the migration, the customer is also undergoing an SAP S/4HANA transformation to become an Intelligent Enterprise.

We are expanding our dedicated team which operates the entire SAP landscape exclusively for this customer.

**WHAT YOU'LL DO**

We are looking for an **Expert Technical Landscape Owner** for one of our strategic customer accounts.

The Role:

- As an **Expert Technical Landscape Owner**, you are part of an SAP Technology expert team who are the primary technical SPOCs for the customer. You are ensuring smooth landscape operations and improving the end-user experience (e.g., Performance).

**WHAT YOU BRING**:

- SAP system administration NetWeaver and non-NetWeaver.
- Technical planning, implementation, configuration, and integration of SAP solutions
- In-depth knowledge of the entire SAP technology stack
- Solid experience with hyperscalers (Azure / AWS).
- Thorough understanding of network concepts: DNS, Firewalls, network-based encryption, routers, subnets etc.
- Lead technology discussions, drive innovations and act as the escalation point for technical issues
- Ability to take ownership of the customer landscape during all lifecycle phases: Build, cutover / business go-live and operations.
- Proactively identifying issues before they impact availability. Collaborate closely with the customer and all incident resolution teams.
- Collaborate with various teams from within the ECS organization and outside
- This is very much a customer-facing role. You will be working closely with customer technical experts.
- Some weekends/off hours work during critical go-lives. Flexibility is a must.
- Support delivery teams to perform and drive root cause analysis to completion
- Mentor and guide junior members of the team. As the most senior Technology expert in the team, junior team members will see you as a role-model and look to you for guidance and support.

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- A bachelor's degree in computer science, Engineering, Information Management, or related field.
- Expert in industry standards and methodologies for operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM) - certifications in any of these topics are a big plus
- Excellent written, verbal communication and presentation skills in English: Ability to explain technical topics to non-technical audience with clarity and confidence
- Your excellent technical skills, combined with professional customer service skills, will mean you will be the main go-to person for the customer as well as your team members.
- Strong focus on quality, customer success and driven by results
- Capacity to continuously acquire new knowledge in an independent, proactive way
- Good analytical and solution-oriented thinking

**Work Experience**

Minimum of 7 years SAP technology experience, preferably in an SAP support / consulting environment.

**LANGUAGE SKILLS**
- English (advanced/fluent written & spoken). You will mostly communicate in English with other Teams and the customer.
- Additional languages like German, Portuguese or Spanish are a plus but not mandatory

**LOCATION**

Portugal (Lisboa)

**WHAT YOU GET FROM US**

**SAP'S DIVERSITY COMMITMENT**

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a bett