Senior Project Manager

**Overview**:
Join Full Fabric as a Senior Project Manager & Implementation Specialist and be a vital part of ensuring the excellence of our enterprise edtech solutions. As a Senior Project Manager & Implementation Specialist, you will contribute to maintaining the highest standards of quality, reliability, and performance of our software products. This is an exciting opportunity to play a key role in shaping the quality assurance processes that underpin our commitment to delivering top-notch educational experiences.

**The Role**:
We’re looking for a dynamic, detail-oriented, and customer-focused Project Manager & Implementation Specialist to join our growing team. This hybrid role combines project management, hands-on implementation, and pre-sales support — ideal for someone who thrives in a fast-paced environment and is ready to grow into a leadership role.

**Key Responsibilities**:
In this role, you will be responsible for the following:
**Project Management & Implementation (80%)**:

- Lead onboarding and implementation projects for new clients, ensuring on-time and successful delivery.
- Manage project scopes, timelines, resources, and risks, maintaining clear communication with internal teams and clients.
- Estimate implementation costs for both professional services and product solutions, and define project timelines accordingly.
- Collaborate with Product, Support, and Customer Success teams to deliver a seamless client experience.
- Configure and customize the platform based on institutional needs.
- Train end-users and create supporting documentation as needed.

**Pre-Sales Support (10%)**:

- Partner with the Sales team to understand client needs and present tailored solutions.
- Contribute towards RFP/Tender responses and customer requirement gathering.
- Help bridge the gap between sales promises and implementation realities, setting clear expectations.

**Leadership Potential (10%)**:

- Demonstrate strong ownership and initiative, with a view toward growing into a team lead or managerial position.
- Support internal process improvements and help build scalable onboarding methodologies.
- Mentor new hires or junior team members as the team expands.

**Requirements**:
We’re looking for someone with the skills and experience to excel in a fast-paced, dynamic environment:

- 3-5 years of experience in SaaS implementation, project management, or pre-sales (preferably in the education or edtech space).
- Strong organizational and communication skills.
- Ability to manage multiple projects with competing deadlines.
- Comfort working cross-functionally with sales, product, and support teams.
- Empathy for clients and a passion for solving their problems.
- Experience with CRM, project management tools (e.g. Asana, Jira, Trello, Monday, MS project), and SaaS platforms.
- Natural leadership instincts and a desire to grow into a team leader role. Mentoring existing team members on delivering effectively and efficiently.

**Nice to Have**:

- Experience in higher education or working with academic institutions.
- Familiarity with data integration, APIs, or single sign-on (SSO).
- Formal project management certification (e.g., ITIL, PMP, PRINCE2, Scrum Master).

**What We Offer**:
Here's what we offer to support your growth, well-being, and success at Full Fabric:

- ** Competitive Salary**: We understand the value of top talent and are committed to offering market-leading compensation packages that reflect the expertise and value our team members bring to our company.
- ** Remote Flexibility**: Embrace the future of work with our fully remote working option and experience the benefits of remote work. At Full Fabric, we support your choice to work from a dedicated home environment, ensuring a healthy work-life balance while maintaining a productive and professional workspace.
- ** Comprehensive Health Insurance**: Your well-being is our priority. That's why we offer comprehensive health insurance to all our team members, ensuring you are protected and have access to the best healthcare options.
- ** Home Office Budget**: We’re committed to helping you create a comfortable and productive workspace at home. We provide a dedicated budget to support you in setting up your home office, ensuring you have everything you need to succeed and perform at your best.
- ** Professional Growth**: At Full Fabric, we're committed to your professional development. You'll have opportunities to attend industry conferences, participate in training programs, and access a wealth of resources to help you grow in your career and stay ahead in the field.
- ** A Culture of Excellence and Innovation**: Join a team of forward-thinking professionals who are passionate about making a difference in software and education. Our culture fosters innovation, encourages collaboration, and supports your ideas to improve and expand our impact.
- ** Making a Difference**: Your work at Full Fabric will be more than just a job. It will contribut