Legal Operation Analyst German Speaker Lisbon

Há 4 dias

Lisboa, Portugal Cross Borders Talents Tempo inteiro

Job Opportunity: Legal Operation Analyst (German Speaker) for Video Content Moderation Project, entry level

**Location**: On-site at our modern office in, Lisbon

**About the Role**: As a Legal Operation Analyst specializing in content moderation, you will be responsible for reviewing and processing incoming legal requests, particularly those related to potential fraud or copyright infringement. Your work will ensure adherence to local guidelines and help maintain the integrity of our streaming service platform.

**Key Responsibilities**:

- Review and moderate written content, ensuring compliance with platform guidelines and local regulations.
- Identify and address content related to potential fraud, copyright infringement, privacy claims, defamation, and falsification.
- Understand and stay up-to-date with the client's policies and guidelines.
- Review legal requests within agreed turnaround times and maintain high standards of quality.
- Collaborate with other departments to resolve complex issues and improve overall service quality.
- Maintain accurate records of legal requests and actions taken.

**What We’re Looking For**:

- **Language skills**: Fluency in German (C1 or higher) and English (C1) (mandatory).
- **Mandatory Skills**: Good understanding of KPIs, metrics such as FCR (First Call Resolution), SLA (Service Level Agreement), and CSAT (Customer Satisfaction).
- No previous experience required; up to 12 months of experience within content moderation is a bonus.
- Strong attention to detail and analytical skills.
- Ability to work independently and as part of a team.
- Availability to work Monday to Friday, 9:00 AM - 6:00 PM.

**Salary & Benefits**:

- **Annual Base Salary**: €14,000 plus bonuses

**Required documents: EU passport or Portuguese residence card**

**Other Benefits**:

- Health Insurance & Life Insurance, including a family plan for your spouse/legal partner and children.
- Comprehensive bureaucratic support to obtain NIF (tax identification number) and NISS (social security number).
- Relocation bonus of €2,000 (gross) paid with the first payroll cycle for international relocations.

Pay: From 1,600.00€ per month

Application Question(s):

- Do you have a EU passport or Portuguese residence card?

**Language**:

- German (required)
- English (required)

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