IT Support Technician, Lisbon, Portugal

Há 6 dias

Lisboa, Portugal Foxys Computing Services Tempo inteiro

Responsibilities:

- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
- Manage IMAC and desk-side support services.
- Manage hard and soft break-fix services for laptops and desktops.
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is unavailable like for MI calls.

**Requirements**:

- Knowledge and experience on windows 7 OS
- Good to have - knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool - ex-Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook. sPreferable to have a good understanding of Lync, VPN, and mobile device support.

**Job Type**: Contract
Contract length: 12 months

Pay: 2,000.00€ per month

Application Question(s):

- Are you located in Lisbon region?

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT Support: 3 years (required)

**Language**:

- English (required)

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