IT Support Technician- Lisbon, Portugal

1 semana atrás

Lisboa, Portugal FST Tempo inteiro

We are looking for a Backfill IT support technician to work at a customer location in Lisbon, Portugal.

**Responsibilities**:

- Provide support on the Client Windows platform, for desktop/end-user technologies, collaboration tools, and
mobile technologies and printing, including the laptop/mobile devices all, video conferencing,
network/remote access this position works collaboratively with the Service Desk for end user break/fix and
other support functions.
- Diagnosing and troubleshooting desktop system, printer and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborate with other IT Services Data Center and Network Infrastructure teams
- Install, maintain and upgrade equipment and its associated infrastructure
- Runs diagnostic tests to isolate system problems as well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote

Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows)

Identifies, researches, and resolves technical problems including forming an RCA
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA

window

Base Requirements:
Excellent written and verbal communication and customer service skills with proven ability
to work in fast-paced environments
Very good command of both English and Portugese, C1 level.
Commercial experience in an IT support technician role that includes 2 years of technical support
experience in a hybrid Windows and MAC environment
Experience in working with a help desk operation, to include Windows and Mac clients
Platforms Expertise in iPad / iPhone
Self-starter that can collaborate actively with others in a cross-functional team
Proven attention to detail and high standards for quality
Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
Skilled in documenting written troubleshooting steps and instructions
Business professional attire

**How to Get shortlisted -**

**About Us**
Field Service Techs (FST) is a reliable IT networking platform in Sweden that connects skilled IT specialists with customers offering IT projects opportunities. Our platform provides a seamless experience with advanced features such as messaging, real-time notifications, payment withdrawals, and dispute resolution.
Expand your experience with emerging technologies and be a part of our growing FST platform.

**Job Type**: Part-time

Pay: 100.00€ - 130.00€ per day

Expected hours: 20 - 40 per week

Application Question(s):

- Do you speak Portugese, what is your proficiency?

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