Job Title Customer Service Agent
Há 5 dias
**Job Title: Customer Support Representative (German Market)**
**Location**: Lisbon, Portugal (Hybrid Work Setup)
**Start Date**: 08/05/2025
**Job Overview**:
We are seeking a dedicated and customer-oriented individual to join our Customer Support team for the German market.
**Key Responsibilities**:
- Address inquiries related to Sports, Casino, Poker, and cashier transactions
- Assess individual issues and take appropriate action to ensure customer satisfaction
- Collaborate with cross-functional teams across different locations
- Escalate system anomalies and general customer issues to the relevant department
- Follow Standard Operating Procedures (SOPs) and maintain high service standards
**Work Environment & Schedule**:
- **Location**: Office-based in Lisbon, Oriente
- **Schedule**: Monday to Sunday, shifts between 07:00 AM and 10:00 PM
- **Public Holidays**: Required to work
- **Hybrid Work Setup**: 2 days in the office, 3 days from home per week (weekends are always remote)
- **Work Equipment**: Laptop provided for easy remote work
**Required Skills & Qualifications**:
- **Language Proficiency**: German (C2), English (C1)
- **Soft Skills**: Excellent written and verbal communication, strong interpersonal skills
- **Adaptability**: Ability to work under pressure and handle various customer inquiries
- **Problem-Solving**: Analytical mindset with a flexible and creative approach
- **Technical Skills**: Basic knowledge of MS Office and internet usage
- **Industry Interest**: Knowledge of or interest in Sports, Casino, and Poker is a plus (training provided)
**Compensation & Benefits**:
- **Contract**: 6-month fixed-term contract with renewal possibility
- **Annual Gross Salary**: €22,000 (split into 14 payments)
- **Food Allowance**: €9.63 per working day (paid in a tax-free meal card, 11 payments per year)
- **Health Insurance**:
- **Extra Leave**: 1 additional day off on your birthday
- **Annual Bonus**: Up to 10%
**Join Our Team**
Pay: From 22,000.00€ per year
**Language**:
- German (required)
- English (required)
**Location**:
- Lisbonne, Distrito de Lisboa (required)
Expected Start Date: 08/05/2025
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