Customer Support Agent

1 semana atrás

Lisboa, Portugal Cross Borders Talents Tempo inteiro

**Job Title: Customer Support Agent (German Speaker)**

**Location**: Lisbon, Portugal

**Job Type**: Full-Time

**About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in German. If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from you

**Responsibilities**:

- Resolve customer inquiries and issues efficiently and professionally.
- Maintain thorough and accurate customer records in our database.
- Collaborate with other departments to solve complex customer problems.
- Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.
- Contribute to team efforts by accomplishing related tasks as needed.

**Requirements**:

- Native or fluent German speaker.
- Proficiency in English (both written and spoken).
- Previous experience in customer support or a related field is a plus.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations calmly and effectively.
- Strong problem-solving skills and attention to detail.
- Basic computer skills and familiarity with CRM systems.

**What We Offer**:

- Competitive salary and benefits package.
- Comprehensive training and development programs.
- Opportunities for career growth within the company.
- A diverse and inclusive work environment.
- Modern office located in the heart of Lisbon with easy access to public transportation.

**- Performance, Transport, Language and Transport bonus**

**Application Deadline**: No deadline

Join us and be part of a company where your contributions are valued and your career can flourish We look forward to welcoming you to our team.

**Equal Opportunity Employer**: We are an equal opportunity employer and welcome applicants from all backgrounds to apply.

Pay: 14,000.00€ - 17,000.00€ per year

Application Question(s):

- Do you live in Portugal?
- Do you have a EU ID?

**Language**:

- German (required)
- English (required)

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