Customer Support Agent with Dutch

Há 5 dias

Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

In collaboration, we are thrilled to partner with a leading multinational technology company to recruit a Dutch-speaking Customer Support Agent for their Lisbon team.

**Position**: Customer Support Agent
**Location**: Lisbon, Portugal
**Employment Type**: Full-time

**Role Overview**

**Key Responsibilities**
- Engage with customers across communication channels, ensuring swift and effective support.
- Troubleshoot technical issues and provide clear, accessible solutions.
- Collaborate with team members and other departments for seamless problem resolution.
- Document actions, identify recurring issues, and categorize bugs for engineering review.

**Requirements**:

- Native/fluent Dutch with strong English proficiency (B2+).
- Excellent communication skills, capable of translating technical information for any audience.
- Adaptive, resourceful personality with the ability to thrive under pressure.
- Previous contact center experience is not required—comprehensive training provided.

**Benefits**
- Competitive salary and performance-based bonus.
- Meal and transportation allowance.
- Private health insurance and relocation assistance.
- Supportive team environment with rotational shifts (Mon-Sat, 7 AM-7 PM).

Join a dynamic, innovative team and enjoy the opportunity to make every customer experience memorable

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