Customer Support Agent

Há 6 dias

Lisboa, Portugal DKR Tempo inteiro

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German speaking Customer Support Agent for their office in Lisbon.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets  
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms

**REQUIREMENTS**:

- Native/fluent in German (C1), both oral and written. Fluent in English (at least B2 level)
- Previous experience in same / similar roles is mandatory
- Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
- Resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in a timely manner
- Ability to work independently, while being a team player at the same time.

**OFFER**:

- Excellent remuneration package based on experience, skills and performance
- Schedule: 5 days a week covering line operating hours from Monday to Friday (fixed schedule)
- Life Insurance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others

DepartmentCustomer SupportLocationsLisbon

Pay: From 18,000.00€ per year

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