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Head Operations
2 semanas atrás
**Why join us** Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your accounting and leadership skills? Then join our team You will grow with us in a global company that puts its people at the heart. We are bringing a **Head Operations** on board to support us maintaining our business quality standards and achieving high-level production performance. **Your mission at Webhelp** As **Head Operations**, you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client. You will lead a team of Senior Team Leaders and develop the team’s skills. You will also oversee the production support. **What you will be doing at Webhelp** As a **Head Operations**, you will: - Analyze project results and define the necessary action plans - Ensure quality/customer demands efficiently - Guarantee the respect of procedure and quality standards (ISO, NF345, LRS) on the project - Manage turnover and absenteeism and put in place necessary action plans - Ensure the availability of production means (material, tools, technical resources) and human resources - Ensure the reporting requirements of the project - Prepare and lead production/steering committees and customer visits - Performance of multiple tasks inherent to team management **We’ll be a great match if you**: - Proficient in French (C1/C2) - Fluency in English (B2) - Previous experience in managing a team (Contact Center is a plus) - 1/2 years experience in a similar position - Ability to adapt to a fast-paced industry - Strong analytics skills - Excellent guidance & coaching skills You appreciate our values of **recognition**,** integrity**,** unity**,** commitment**, and you are eager to create the **"wow"** too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. - Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment._ **What we offer** - Competitive wages (14 monthly payments per year) - Performance bonus based on the recruitment waves achievement - Meal allowance in voucher card (net) - Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program **Who we are** **Webhelp** is a French multinational BPO company that is making business more human for the world’s most exciting brands. By **choosing Webhelp** you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at **Webhelp Portugal** and you will have the opportunity to be part of a multicultural team, a fast-paced environment and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. **If this sounds like you, join us** **_Webhelp Portugal is an equal opportunity employer._** - Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws._ **SHARE** **Why join us** Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your accounting and leadership skills? Then join our team You will grow with us in a global company that puts its people at the heart. We are bringing a **Head Operations** on board to support us maintaining our business quality standards and achieving high-level production performance. **Your mission at Webhelp** As **Head Operations**, you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client. You will lead a team of Senior Team Leaders and develop the team’s skills. You will also oversee the production support. **What you will be doing at Webhelp** As a **Head Operations**, you will: - Analyze project results and define the necessary action plans - Ensure quality/customer demands efficiently - Guarantee the respect of procedure and quality standards (ISO, NF345, LRS) on the project - Manage turnover and absenteeism and put in place necessary action plans - Ensure the availability of production means (material, tools, technical resources) and human resources - Ensure the reporting requirements of the project - Prepare and lead production/steering committees and customer visits - Performance of multiple tasks inherent to team management **We’ll be a great match if you**: - Proficient in French (C1/C2) - Fluency in English (B2) - Previous experience in managing a team (Contact Center is a plus) - 1/2 years experience in a similar position - Ability to adapt to a fast-paced industry - Strong analytics skills - Excellent guidance & coaching skills You appreciate our values of **recogni
