Quality Analyst

Há 2 dias

Lisboa, Portugal SpotON Connections Tempo inteiro

**Quality Analyst - Dutch, French, Norwegian or Swedish Speaking**

The primary objective is to assist management with discovering areas of improvement for processes and customer experience in the technical support teams.

Key Responsibilities
- Perform sample reviews to monitor compliance with customer's requirements
- Develop reports and dashboards to analyze performance, productivity, effectiveness, among others, of the team
- Make recommendations to management to improve inefficiencies
- Participate in the development of quality monitoring forms, samples, quality standards and training
- Track actions and their impact on the overall operation
- Provide support team management with regular feedback on employee performance
- Coordinate with Training team to document and ensure adherence to policies, procedures and processes
- Suggest changes as identified
- Track, analyze and distribute KPIs on a daily, weekly and monthly basis to the management team
- Escalate opportunities for growth
- Calibrate constantly on audit review criteria to ensure the client’s and our operation’s understanding of the processes is the same
- Carry on area’s metrics’ Performance Improvement Plans

Requirements and Qualifications:

- Native level of Dutch, French, Norwegian or Swedish language, and fluency in English
- Previous experience in Quality/ Contact Center
- Excellent written and verbal communication
- Excellent communicator with great interpersonal and presentation skills
- Excellent customer experience
- Knowledge in Google tools: Spreadsheets, Slides, Docs, etc.
- Capable of providing feedback, pointing out areas of improvement
- Attention to detail

What we offer
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization
- New office facilities in a convenient location in Lisbon
- Training & development opportunities

  • Quality Analyst

    1 semana atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the output Coordinate and facilitates call...

  • Quality Analyst

    1 semana atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the output Coordinate and facilitates call...

  • Quality Analyst

    1 semana atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the output Coordinate and facilitates call...

  • Quality Analyst

    Há 4 horas

    Lisboa, Portugal Thoth AI Portugal Tempo inteiro

    To help a world-known short-video platform reduce low-quality content. Based on the current situation, the client anticipates the training data from this project will help to differentiate various types of ambiguous content, ultimately enhancing the user experience. We are looking for diligent and detail-oriented **Quality Analyst**to join our team. As a...

  • Quality Analyst

    1 semana atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Review and evaluate different types of digital content (e.g., text, images, audio, video) in...

  • Quality Analyst

    1 semana atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Review and evaluate different types of digital content (e.g., text, images, audio, video) in...

  • Quality Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.Position: Quality AnalystLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary.DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the outputCoordinate and facilitates call...

  • Quality Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.Position: Quality AnalystLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary.DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the outputCoordinate and facilitates call...

  • Quality Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.Position: Quality AnalystLocation: Lisbon, PortugalEmployment type: Full-time Remuneration: Base salary.DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the outputCoordinate and facilitates call...

  • Spanish Quality Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiro 25 000 € - 40 000 € por ano

    Are you fluent in Spanish and passionate about maintaining high quality standards in a dynamic, multicultural BPO environment? We are looking for an attentive and analytical individual to join our team in Lisbon as a Spanish Quality Analyst. This is an exceptional chance to enhance your quality assurance career within a fast-paced, international setting...