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**About Us**: MGM Muthu Hotels is a prominent leisure group with resorts in various locations including the United Kingdom, Portugal, Spain, Cuba, India, and Africa, with 50+ Hotels on our portfolio. They offer affordable luxury self-catering and all-inclusive accommodations with high standards and a focus on customer satisfaction.

**Job description**

**Responsibilities**

Includes the below but not limited to:

- Responsible for network designing and implementation, project management.
- Fully support, configure, maintain, upgrade networks, servers, firewalls and other IT communications systems, hardware’s and related software’s.
- Installation and maintenance of security and telecommunication systems and networks.
- Managing the IT infra and coordinate with other departments for the business requirements.
- Configuring, managing and maintaining network Equipments. Network processing, centralized and distributive network connection. Installing, configuring and administering network technologies.
- SLA management
- Experience in making good network documents using Visio or PPT

**Job brief**

- Fully support, configure, maintain and upgrade networks and in-house servers, firewall, PBX systems and security systems.
- Knowledge of Routers, Switches, Firewalls & Servers are mandatory.
- Keep an eye on needed system updates
- Ensure network security and connectivity
- Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
- Set up user accounts, permissions and passwords
- Resolve problems reported by end user
- Define network policies and procedures
- Specify system requirements and design solutions
- Research and make recommendations on server system administration.
- Vendor co-ordination for ensure the Business up-time
- Knowledge on voice and data (Cross domain Knowledge)
- Monitoring daily backups
- Look out for any vulnerabilities arising through antivirus or malware and take action
- Handle daily technical support activities on desktops & laptops, networking, and server log monitoring.
- Knowledge in Windows Active Directory and File server
- Basic troubleshooting in printer and scanner
- Knowledge in MS office 2019, office 365 and Open office
- L1 support in Desktops, Laptops, software, and hardware for both internal and onsite clients
- Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA.

**Requirements**:

- Hotel/hospitality industry background and experience
- 1 to 4 years of experience
- Hands on experience in networking, routing and switching (L1, L2, L3, routing protocol, etc.)
- Firewall operation like web filter, Bandwidth management, and implementation of the UTM features.,
- Wireless configuration and implementation experience
- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
- Experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution is desired
- Ability to set up and configure hardware (Switches, Routers).
- Familiarity with backup and recovery software and methodologies
- Should follow ITIL process and meet SLA accordingly
- Great at organising, prioritising and multitasking
- Hands on experience with VoIP/Polycom and other systems etc
- Hands-on experience to configure and troubleshooting Switches & Routers
- Sophos, Cisco, fortigate, open-source free-pbx etc
- Working knowledge on IDS, IPS, IPsec Tunnel implementation etc.
- Handle Escalations
- Good communication skills-both written and verbal
- Develop and manage effective professional working relationships with co-workers and clients.