Regional Operations Lead
1 semana atrás
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an English speaking Regional Operations Lead for their offices in Lisbon.
Position: Regional Operations Lead
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary + bonuses.
**DUTIES AND RESPONSIBILITIES**:
- Work closely with the Global Team, follow direction that is to be communicated on performance & strategy both internally and client
- Lead and coach a senior team across multiple sites and with multiple lines of business (400+ FTEs)
- Report financial health, cost management, performance, business plan progress to the Global Team, via weekly reporting and monthly MBRs
- Create annual budgets, review budgets, deliver mid-month and actual forecasts on both revenue & cost
- Own and deliver against client commercial and operational budgets, ensure the continued financial viability of operational units
- Work with stakeholders to identify key priorities and opportunities to resolve customer operations process issues
- Build and maintain relationships with key areas of the business and externally. Assist in the development and maintenance of client relationships and business development between key business partners both within and external to the company.
**REQUIREMENTS**:
- Native/fluent in English, both oral and written (at least C1/C2 level)
- Minimum of 3 - 5 years' manager working experience, preferably in contact center or similar
- Experience managing multiple sites
- Highly organized and well-structured
- Be familiar with the relevant reporting and support systems, both internal and external
- Knowledge of labor law, collective agreements, and supplier responsibility
- Knowledge of and in compliance with the Companies' Policies and Business Code of Conduct as well as Client
- Specific NDA and requirements (CCSR, SR, Ops Manual etc.)
- Ability to travel (both EU and Non-EU countries).
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Relocation package
- Guidance and tools to reach your full potential.
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