Learning Data Manager

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**Whom we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems that NATO's military commanders use to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA is critical in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains, and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and, when required, stand together in the face of attack under Article V.

To provide these critical services in the modern, evolving, dynamic environment, the NCI Agency must build and maintain a high-performance-engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NIC)s, Military (Mil), and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and comprise approximately 15 percent of the workforce.

**Duties and Role**:
The Learning Data and Information Manager, as part of the NCI Agency Corporate Academy Core Team, serve as the strategic interface between the NCI Corporate Academy and the different Data and Information and Finance stakeholders. Under the direction of the Head of the NCI Corporate Academy (G20), but largely on own initiative the incumbent is responsible for managing and analysing data to inform decision-making, and ensuring data quality and accuracy and will provide support to the NCI Agency Corporate Academy by performing duties as the following:
**Data and Information Management**
- Working with the NCI Agency IKM function the Learning Data and Information Manager, will be responsible for the management and reporting of all NCI Corporate Academy learning data and information;
- Recognize and act on trends, making recommendations based on analytics and able to mine large data sources to make meaningful predictions about future learning trajectories;
- Develop the organization's educational process and manage implement the Agency's transformation and change efforts through learning opportunities plus provision of capacity for knowledge transfer, retention and lessons learned therein;
- Manage the Corporate Academy data, including collecting, analysing, and reporting data to support decision-making;
- Ensure that data is accurate, complete, and easily accessible;
- Develop and maintain data management policies and procedures.

**Budget Management and Control**
- Prepare for the Head of the NCI Corporate Academy the requisitions, receipts and execution of the budget required for the provision of learning and professional development services;
- Produce and defend detailed financial forecasts satisfying the Agency's demand for professional development;
- Allocate resources based upon direction from the Head of the Corporate Academy and in close collaboration with the Corporate Learning Manager, that is driven from EMB decisions on the priorities for training the Agency staff;
- Create in year mitigations to ensure that resources are not wasted and learning is provided to the full extent of the allocated budget;
- Reports progress, through the head of the NCI Corporate Academy and fully aligned with the Corporate Learning Manager, to FC staff and when required prepares EMB level execution reports and briefs.
- Aligns resources to the integrated agency-wide learning plan that is fully aligned with the agency mission objectives, strategic goals, and workforce development needs.
- In coordination with the NCI Academy Portfolio Management support the creation of an NCI Academy wide financial picture;
- Representing the NCI Agency Corporate Academy in financial resource meetings and working groups discussing issues related to learning finances and resources;
- Present, repor