Customer Care
2 semanas atrás
**URGENT HIRING**
Join one of the most exciting customer support projects in Portugal, assisting users of a leading global streaming service.****
**This is a fully remote opportunity available for those residing in mainland Portugal.**
**No prior experience required - full training provided**
**About the Role**:
**Key Responsibilities**:
- Deliver high-quality customer service in Italian
- Resolve user issues related to accounts, software, and configuration
- Respond in real time across multiple support channels
- Maintain accurate records of interactions and resolutions
**Working Conditions**:
- **Remote work (from anywhere in mainland Portugal)**:
- **Shifts between 7:00 and 21:00, Monday to Sunday** (5 days/week, 40h), including public holidays
- **2 rotating days off per week**:
- Equipment provided - sent by courier
- Entire recruitment process completed online
**Salary & Benefits**:
- **Base salary: €1000 gross/month x 14 months** (equivalent to €1166 x 12 months)
- **Performance bonus**:up to €100 gross/month
- **Meal allowance**: €7.23 net/day (approx. **€145/month**) via meal card
- **Transport allowance**: €20/month
- **Extra Project Bonus: total of €2000 gros**s, paid in four instalments (€500 after the 4th, 7th, 10th, and 13th month)
- Private health insurance from day one
- “Bring a Friend” referral program with bonuses
- Access to internal events, discounts, and wellness activities
Your annual compensation ranges from **€15.980 to €19,180**, including approximately **€1,740 net** in meal allowance (voucher card).
**Requirements**:
- **Fluency in Italian (C2 level)**:
- **Good communication skills in English (minimum B2 level)**:
- **Current residence in Portugal (mainland)**:
- Strong communication and problem-solving skills
**EU citizenship or a valid residence permit in Portugal**
If you’re looking for a dynamic environment and want to be part of an exciting project, we’d love to hear from you
- By applying, you agree to our Privacy Policy and consent to the processing of your personal data in relation to this position._
**#CustomerSupport #ItalianJobs #RemoteJobsPortugal #ItalianSpeaking #SupportRoles #StreamingPlatform #WorkFromHomePortugal #CallCenterPortugal**
Pay: From 1,000.00€ per month
Application Question(s):
- Your current location (city):
- Is your English at a communicative level (at least B2)? Please confirm here:
- When is the closest possible start date for you?
- Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
- Have you ever worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
- Is your Italian at a working proficiency level (at least C2)? Please confirm here:
- Are you ready to work remotely in Portugal mainland?
**Education**:
- High school or equivalent (required)
**Language**:
- Communicative English (at least B2) (required)
- Italian (C2-native) (required)
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