Customer Support Team Leader

Há 6 dias

Porto, Portugal JL Talent Partners Tempo inteiro

We're looking for talented **Team Leaders** to join our client's team in the beautiful Porto

**What you'll do**:

- Monitor and report team performance
- Give agents feedback on their individual and motivate team members
- Keep track of each agent’s training
- Participate in the recruitment process close to HR Department
- Organize and optimize shifts
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.

**What's the offer**:

- Health Coverage and Private Health Care.
- Attractive Salary package with performance bonus.
- Career growth opportunities.

**What we're looking for**:

- Native level of one of these languages: Spanish, French or Italian
- English B2 level
- Talented to grasp a situation with many stakeholders and team members.
- Have excellent communication skills
- Have previous experience in similar positions in BPO industry.
- EU Citizenship or Portuguese residence.

Pay: 17,000.00€ - 22,000.00€ per year

Ability to commute/relocate:

- Porto, Distrito do Porto: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Are you elegible to work legally in Portugal?

**Experience**:

- team management in BPO industry: 1 year (required)

  • Team Leader for Customer Support

    2 semanas atrás

    Porto, Portugal timeframe Tempo inteiro

    **_We are looking for an experienced Spanish Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!_** **_ Your duties:_** - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are...

  • Team Leader for Customer Support

    2 semanas atrás

    Porto, Portugal timeframe Tempo inteiro

    **We are looking for an experienced German speaker to join our team as a team leader for Customer Support!** **Location: Matosinhos, Porto or Braga** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met -...

  • IT Support Team Leader

    Há 4 dias

    Porto, Portugal Natixis in Portugal Tempo inteiro

    **Company Description** Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. Based in Porto,...

  • Team Leader

    Há 7 dias

    Porto, Portugal Transcom Tempo inteiro

    Team Leader - French Location: Portugal, Porto Job category: Operations Language: English, French Are you passionate about leading a team and delivering exceptional results? We are seeking a dedicated Team Leader to join us in the French market. If you excel in a leadership role, thrive in a collaborative environment, and are committed to fostering a culture...

  • Team Leader

    2 semanas atrás

    Porto, Portugal Transcom Tempo inteiro

    Team Leader - French-** Location**:Portugal, Porto ** Job category**:Operations ** Language**:English, French- Are you passionate about leading a team and delivering exceptional results? We are seeking a dedicated Team Leader to join us in the French market. If you excel in a leadership role, thrive in a collaborative environment, and are committed to...

  • Team Leader for Technical Support

    1 semana atrás

    Porto, Portugal timeframe Tempo inteiro

    **We are looking for an experienced German speaker to join our team as a team leader for Technical Support!** **Location: Matosinhos, Porto or Braga** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met -...

  • Dutch-speaking Team Leader

    Há 6 dias

    Porto, Portugal Transcom Tempo inteiro

    -Dutch-speaking Team Leader**Location**:Portugal, Porto **Job category**:Operations **Language**:English, Dutch - We’re CX fanatics, as passionate about our clients as their fans are. That’s why the world’s most-loved brands rely on us. Right now, we’re looking for a Team Leader to guide, inspire, and support our customer service representatives in...

  • Program Support Team Leader

    Há 6 dias

    Porto, Portugal TD SYNNEX Tempo inteiro

    **Job Purpose**: To ensure quality continuous support of Autodesk Learning Partner programs and maintain and improve all administration aspects of programs **Responsibilities**: - Leadership of 3 team members looking after a global program - Responsible for first line support of program within 3 day KPI - Manage escalations to resolution - Generation and...

  • Team Leader

    Há 4 dias

    Porto, Portugal Transcom Tempo inteiro

    -Team Leader (M/F) - French**Location**:Portugal, Porto **Job category**:Operations Leadership **Language**:English, French - Are you passionate about leading a team and delivering exceptional results? We are seeking a dedicated Team Leader to join us in the [language] market. If you excel in a leadership role, thrive in a collaborative environment, and...

  • Team Leader

    2 semanas atrás

    Maia, Porto, Portugal Centauro Rent a Car - Alquiler de coches Tempo inteiro

    Centauro Rent a Car is market leader, in continuous expansion and looking for people like youWe are a company dedicated to the car rental sector with over 50 years' experience in the business. Our head office is located in Alicante (Spain) and we have offices in the most popular tourist destinations in Southern Europe and Mediterranean coast: Spain, Balearic...