Team Leader for Customer Support
1 semana atrás
**_We are looking for an experienced Spanish Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto_**
**_ Your duties:_**
- Support the Operations Manager in the daily business
- Main point of contact for our client as well as for the team
- Motivate and coach the team and ensure performance goals are met
- Control KPIs and ensure their achievement
- Develop procedures to enhance productivity and performance according to business needs and requirements
- Increase quality measures and ensure customer satisfaction
- Identify team member’s training needs and ensure development plans are maintained for all team members
- Prepare and implement meetings and team member appraisals
- Create statistics and bespoke reporting
**_ What we offer:_**
- An international and multicultural working environment
- Strong involvement in decision-making processes due to flat hierarchy within the company
- A long-term secure job in an expanding, future-oriented company
**_ Your skills:_**
- Proven experience of working in a call center environment in a team lead position
- Native in Spanish, Portuguese and English or C2 level.
- Confident, friendly and professional manner
- Customer service oriented
- Excellent communication and conflict management skills
- Ability to thrive in a fast-paced environment and to adapt quickly to change
- Determined, flexible, reliable and a team player
- Assertive and with a strong affinity for numbers
- Advanced knowledge of Excel
We look forward to meeting you
-
Team Leader for Customer Support
1 semana atrás
Porto, Portugal timeframe Tempo inteiro**We are looking for an experienced German speaker to join our team as a team leader for Customer Support!** **Location: Matosinhos, Porto or Braga** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met -...
-
IT Support Team Leader
Há 3 dias
Porto, Portugal Natixis in Portugal Tempo inteiro**Company Description** Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. Based in Porto,...
-
Team Leader
Há 6 dias
Porto, Portugal Transcom Tempo inteiroTeam Leader - French Location: Portugal, Porto Job category: Operations Language: English, French Are you passionate about leading a team and delivering exceptional results? We are seeking a dedicated Team Leader to join us in the French market. If you excel in a leadership role, thrive in a collaborative environment, and are committed to fostering a culture...
-
Customer Support Team Leader
Há 5 dias
Porto, Portugal JL Talent Partners Tempo inteiroWe're looking for talented **Team Leaders** to join our client's team in the beautiful Porto! **What you'll do**: - Monitor and report team performance - Give agents feedback on their individual and motivate team members - Keep track of each agent’s training - Participate in the recruitment process close to HR Department - Organize and optimize shifts -...
-
Team Leader
2 semanas atrás
Porto, Portugal Transcom Tempo inteiroTeam Leader - French-** Location**:Portugal, Porto ** Job category**:Operations ** Language**:English, French- Are you passionate about leading a team and delivering exceptional results? We are seeking a dedicated Team Leader to join us in the French market. If you excel in a leadership role, thrive in a collaborative environment, and are committed to...
-
Team Leader for Technical Support
1 semana atrás
Porto, Portugal timeframe Tempo inteiro**We are looking for an experienced German speaker to join our team as a team leader for Technical Support!** **Location: Matosinhos, Porto or Braga** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met -...
-
Dutch-speaking Team Leader
Há 5 dias
Porto, Portugal Transcom Tempo inteiro-Dutch-speaking Team Leader**Location**:Portugal, Porto **Job category**:Operations **Language**:English, Dutch - We’re CX fanatics, as passionate about our clients as their fans are. That’s why the world’s most-loved brands rely on us. Right now, we’re looking for a Team Leader to guide, inspire, and support our customer service representatives in...
-
Program Support Team Leader
Há 5 dias
Porto, Portugal TD SYNNEX Tempo inteiro**Job Purpose**: To ensure quality continuous support of Autodesk Learning Partner programs and maintain and improve all administration aspects of programs **Responsibilities**: - Leadership of 3 team members looking after a global program - Responsible for first line support of program within 3 day KPI - Manage escalations to resolution - Generation and...
-
Team Leader
Há 3 dias
Porto, Portugal Transcom Tempo inteiro-Team Leader (M/F) - French**Location**:Portugal, Porto **Job category**:Operations Leadership **Language**:English, French - Are you passionate about leading a team and delivering exceptional results? We are seeking a dedicated Team Leader to join us in the [language] market. If you excel in a leadership role, thrive in a collaborative environment, and...
-
Team Leader
1 semana atrás
Maia, Porto, Portugal Centauro Rent a Car - Alquiler de coches Tempo inteiroCentauro Rent a Car is market leader, in continuous expansion and looking for people like youWe are a company dedicated to the car rental sector with over 50 years' experience in the business. Our head office is located in Alicante (Spain) and we have offices in the most popular tourist destinations in Southern Europe and Mediterranean coast: Spain, Balearic...
