Technology Support Specialist

2 semanas atrás

Oeiras, Portugal GIGROUP Tempo inteiro

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:
**Nestlé Business Services.**

They are currently looking to strengthen their **Contact Center **team with a **Procurement &**
**Logistics Team Lead (M/F) for the region of Linda-a-Velha.**

**Main responsibilities**:

- Supports Telephony solution requests and issues. Update and maintenance of the IVR flows, queues, dashboards and user management. (L2 support and triage process). Provide technical support to users who are experiencing problems with the tool, including troubleshooting.
- Supports the CES supervisors and CES Performance Team Leadership from Nestlé Integrated Marketing Services (NBS - IMS) on Ad-hoc projects;
- Supports CRM tool (salesforce service cloud) in admin tasks, new technical integrations and support on the automation needed.
- Supports projects implementation, ensuring proper roll out and making sure actions and deadlines are performed and met;
- Supports chat-bot (Cognigy platform), Integration with Other Systems (CRM) software, content management systems (CMS), and social media platforms, manage the chatbot's content, including creating new content, updating existing content, and removing outdated, provide technical support to users who are experiencing problems with the chatbot, including troubleshooting, technical issues, helping users navigate the chatbot's functionality, and providing solutions to technical problems.

**Ideal Profile**:

- Bachelor’s degree in fields such as Computer Science, Software Engineering, and Information Technology, or any course that specializes in computer networking and hardware.
- **Proficiency in English (spoken and written)**:

- Knowledge in Ticketing systems (Service Now, Jira )
- Knowledge in CTI systems and Salesforce service cloud
- Should be familiar with programming languages, specially javascript
- Technology savvy and profound knowledge of computer and hardware systems
- High problem-solving skills, as an IT support specialist is required to effectively identify an issue and tackle them efficiently
- Well developed oral and written communication and interpersonal skills which enables an IT support specialist to efficiently understand and handle clients or staffs’ requirements, and also provide support in tackling technical issues, while also reporting to the upper management

**We offer**:

- Direct job contract with Nestlé.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- ** Hybrid work schedule (Linda-a-Velha).**:

- Career progression and possibilities for International Career.
- Initial and continuing training.

**We're waiting for you**- //pt.Gigroup.Com/politica-de-privacidade/._

  • Renewal Support Specialist

    Há 4 dias

    Oeiras, Portugal Experis Tempo inteiro

    **Renewal Support Specialist** Join a large technology company and become part of a team that aims to strengthen its workforce with a Renewal Support Specialist. **Responsibilities**: - Improve Partner behavior on Intent Capture - Improve Organic Renewals through partner enablement - Support Partners to identify the right renewal reference during...

  • Consumer Engagement Services Technology Adoption Specialist

    Há 2 horas

    Oeiras, Portugal Nestlé Tempo inteiro

    Position SnapshotLocation: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid Work – 2 days per week at the office (aligned with our current Policy) Position SummaryThe CES Support Specialist supports the technical ecosystem of the CES Operations Center based in Lisbon that supports the operations of consumer engagement for several EUR...

  • Consumer Engagement Services Technology Adoption Specialist

    2 semanas atrás

    Oeiras, Lisboa, Portugal Nestlé Tempo inteiro 30 000 € - 60 000 € por ano

    Position SnapshotLocation: Lisbon, PortugalCompany: Nestlé Business ServicesFull-time / Hybrid Work – 2 days per week at the office (aligned with our current Policy)Position SummaryThe CES Support Specialist supports the technical ecosystem of the CES Operations Center based in Lisbon that supports the operations of consumer engagement for several EUR...

  • Global People Technology Lead

    4 semanas atrás

    Oeiras, Portugal Scandinavian Tobacco Group Tempo inteiro

    HR Tech Operations Specialist – Global HR Platforms Location: Lisbon or Copenhagen At Scandinavian Tobacco Group, we're committed to delivering reliable, high-quality HR technology services to our global workforce. Join our People & Culture team as an HR Tech Operations Specialist and play a crucial role in keeping our HR platforms running seamlessly for...

  • Global People Technology Lead

    3 semanas atrás

    Oeiras, Portugal Phiture Tempo inteiro

    HR Tech Operations Specialist – Global HR Platforms Location: Lisbon or Copenhagen At Scandinavian Tobacco Group, we’re committed to delivering reliable, high‑quality HR technology services to our global workforce. Join our People & Culture team as an HR Tech Operations Specialist and play a crucial role in keeping our HR platforms running seamlessly...

  • Global People Technology Lead

    Há 4 dias

    Oeiras, Portugal Scandinavian Tobacco Group Tempo inteiro

    HR Tech Operations Specialist – Global HR PlatformsLocation: Lisbon or CopenhagenAt Scandinavian Tobacco Group, we're committed to delivering reliable, high-quality HR technology services to our global workforce. Join our People & Culture team as anHR Tech Operations Specialistand play a crucial role in keeping our HR platforms running seamlessly for...

  • Cybersecurity Specialist

    2 semanas atrás

    Oeiras, Portugal DXC Technology Tempo inteiro

    At DXC Technology, we are committed to helping our clients stay ahead of evolving cyber threats. We are seeking a skilled and motivated **Cybersecurity Specialist** to join our technical cybersecurity team. In this role, you will play a key part in analyzing and responding to security incidents, advising clients on cybersecurity best practices, and...

  • Networking Specialist

    1 semana atrás

    Oeiras, Portugal DXC Technology Tempo inteiro

    A DXC Technology é uma empresa multinacional americana e um líder mundial em soluções de TI end-to-end. A nossa missão é apoiar o percurso de transformação digital dos nossos clientes através da introdução de tecnologias inovadoras e disruptivas como sendo a Automação, Cloud ou a Cybersegurança. A DXC é um empregador de escolha com valores...

  • Dutch Customer Support Specialist — Growth

    2 semanas atrás

    Oeiras, Portugal Cross Border Talents Tempo inteiro

    A dynamic customer support company in Oeiras, Portugal is seeking a Customer Support Specialist. The role involves engaging with customers through various communication channels to provide assistance and resolve issues. Candidates should be fluent in Dutch and English, with strong analytical and communication skills. The company offers competitive...

  • French Airline Support Specialist

    3 semanas atrás

    Oeiras, Portugal Cross Border Talents Tempo inteiro

    A leading customer support company in Lisbon seeks an Airline Support Specialist to provide outstanding assistance to travelers. Fluency in French is essential, with responsibilities including managing inquiries about bookings and travel regulations. Join a motivated team and enjoy benefits like a competitive salary, performance bonuses, and health...