Onboarding Specialist

Há 3 dias

Lisboa, Portugal Vodafone Tempo inteiro

**Role Purpose**:
Ensure the onboarding of new services or customers on production platforms, by supporting and performing acceptance tests for Vodafone Group and Portugal Local Market.

Constantly improve and optimize existing ways of working and deliver cost efficient services of high quality.

**Job Responsibility**:

- Engage impacted Operations teams for each new service/customer,
- Identify, define and document operational requirements
- Review project design and specification documents and assess operational impact following agreed standards.
- Update information related to project progress and keep track to initial and operational requests
- Work closely with Operations and transition teams to ensure testing, documentation and hardware and software solution implementation are according to internal Vodafone standards.
- Communicates to management and transition teams the risks associated with transition into operations of services/customers
- Ensure acceptance into operational by actively performing tests for hardware and software solutions aiming to achieve functional and operational requests requested in initial phase
- Working according to agreed KPIs
- Creates work instructions and operational technical procedures in order to consolidate knowledge and skills inside the team and inside operational teams

**Requirements**:

- Bachelor's or Master's degree (or equivalent) in Computer Engineering or Science background or similar;
- ITIL Foundation Certification, ITIL Service Transition
- Prince 2 Foundation Certification
- SAFe / DevOps
- Experience in a multinational environment
- Good understanding of ITIL processes
- Fluency in English and Portuguese (writing and speaking)
- Agile and SAFe Methodology
- Good Understanding of Project Management Methodologies

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