Technical Payment Analyst
Há 6 dias
We are a diverse and fast-growing team with our headquarters in Stockholm, Sweden, and 9 additional offices across Europe and North America. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
**About Support at Trustly**:
- The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
**About the role**:
As a Payments specialist, you will investigate and resolve customers’ technical payment issues that occur within the payments platform and also provide effective, efficient and knowledgeable service and solutions to our teammates and customers. In addition to a technical background, excellent communication skills and attention to detail, you’ll need an understanding of and experience within payments processes so you can deliver information both to technical and non-technical personnel as well as Trustly’s Finance, Compliance and Risk teams.
**What you’ll do**:
- Analyze and escalate reported issues internally to relevant departments.
- Perform investigation of payment issues and create ad-hoc reports when needed.
- Prioritize your work Proactively follow-up merchants’ queries.
- Communicate internally and assist other departments with their queries, closely cooperate with Consumer Support, Account management, AML, Finance or Banking Relations.
- Communicate with banks Trustly is cooperating with.
- Ensure all tasks are performed in line with the current procedures and SLA.
- Maintain, review and improve internal procedures and processes.
- Contribute to team effort by meeting team and company KPI's.
- Constantly update yourself about industry trends, internal policies and procedures.
**Who you are**:
- You preferably have an experience within the gaming industry, payment provider or a bank.
- You have a good knowledge and understanding of online payments.
- You have experience working with payment methods, for example credit cards, PayPal, Skrill, SEPA and SWIFT bank transfers would be considered a great asset.
- You have excellent analytical, problem-solving and decision-making skills.
- You have a can-do attitude and a proactive mindset.
- You are organized and detail oriented.
- You have working experience in SQL, Web services (API) and log file analysis.
- You work well within the team as well as individually.
- You are fluent in English verbally and in writing.
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