Senior B2B Travel Agent

1 semana atrás


Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

Join a leading global travel management, corporate card, and expense management company as a Senior B2B Travel Agent. In this role, you’ll provide exceptional customer support to business travelers worldwide — ensuring smooth, efficient, and enjoyable travel experiences while helping clients handle even the most complex itineraries.
**Location**: Remote, Portugal or Hybrid, Lisbon
**Employment Type**: Full-time
**Industry**: Travel Management / Corporate Services
**Languages**: English (C1+)
**Compensation**: Base salary + benefits
️ Your Responsibilities
Assist business travelers with best-in-class personalized service and expert travel guidance
Resolve travel and tech-related issues, including last-minute changes and emergency situations
Stay updated on travel platforms, airline policies, and industry trends
Collaborate across international teams to deliver seamless support
Provide valuable feedback to product and engineering teams for process improvement
Achieve and exceed key performance indicators (KPIs)
Your Profile
Native or fluent in English (C1+), both written and spoken
Previous experience in customer service, ideally within the travel or hospitality industry
Proficient with GDS systems such as Sabre, Amadeus, or Galileo (mandatory)
Strong communicator with excellent problem-solving skills
Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
Flexible to work rotating shifts (Mon-Sun, 07:00-22:00)

**Benefits**:
Competitive salary package based on experience and skills
Comprehensive health, dental, and vision insurance
‍️ Mental health and wellbeing support
Paid parental and bereavement leave
Subsidized commuter benefits
Connectivity stipends for remote work
Positive, collaborative, and international work environment
TravelJobs #CustomerService #CorporateTravel #B2BTravel #PortugalJobs #RemotePortugal #Amadeus #Sabre #Galileo #EnglishJobs #LisbonCareers


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