Senior Travel Agent

1 semana atrás

Lisboa, Lisboa, Portugal Careerxtra Tempo inteiro


Position: Senior Travel Agent

Location: Remote (Portugal) or Hybrid (Lisbon at the candidate's discretion)

Employment type: Full-time

Remuneration: Competitive base salary

We are seeking a Senior Travel Agent to deliver exceptional, personalised travel support to our clients. This role involves assisting travellers with all aspects of their journey,  from standard platform queries to last-minute travel emergencies while maintaining a high standard of professionalism and service quality.

You will work closely with cross-functional teams, providing insights and feedback to improve processes and enhance the overall customer experience.


Key Responsibilities

  • Provide world-class, personalized assistance to travelers, ensuring smooth and efficient service.

  • Handle inquiries related to travel bookings, itineraries, and technical issues with professionalism and empathy.

  • Stay up to date with travel industry trends and platform updates to ensure accurate and timely support.

  • Collaborate with internal teams to identify opportunities for process and product improvements.

  • Build strong relationships with customers and colleagues across global teams.

  • Meet and exceed performance metrics and KPIs.


Requirements

  • Native or fluent in English (C1 level), both written and spoken.

  • Previous experience in customer service, ideally within the travel or hospitality sector.

  • Hands-on experience with GDS systems (Sabre, Amadeus, or Galileo) mandatory.

  • Strong communication and interpersonal skills, with a focus on personalized service.

  • Goal-oriented and metrics-driven mindset.

  • Proficiency with customer support and communication tools such as Gmail, Zendesk, Slack, and Salesforce.

  • Ability to work flexible schedules, including early mornings, late evenings, and weekends (rotating shifts between 07:00 and 22:00, Monday to Sunday).

  • Tech-savvy, adaptable, and a strong team player.


Benefits

  • Excellent remuneration package based on experience and performance.

  • Opportunity to work within a dynamic and collaborative international team.

  • Comprehensive medical, dental, and vision coverage.

  • Paid parental and bereavement leave.

  • Mental health support and connectivity stipends.

  • Career growth and development opportunities with ongoing training and mentorship.

  • Additional wellness perks and employee benefits.


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