Customer Support Specialist

1 dia atrás

Lisboa, Portugal Exalta Global Tempo inteiro

**Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.**

Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world.

**CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - GERMAN**

We’re looking for a German speaking Customer Support / Experience Specialist. Our client is an international company based in Lisbon, that specializes in retailing a wide array of valuable commodities through its platform, with a strong emphasis on customer satisfaction for both buyers and sellers.

**OBJECTIVES**:

- Provide support to customers (buyers and sellers) regarding the purchased/sold products;
- Conflict resolution between customers (buyers and sellers) to find the most appropriate and equitable solution for both parties;
- Engaging with customers (buyers and sellers), aiming to consistently ensure their satisfaction with the outcome and foster their loyalty to the platform;
- The customers and products involved demand extraordinary care and sensitivity, so the support provided must cater to these specificities accordingly.

**REQUISITES**:

- Strong interpersonal and communication skills (both written and verbal) in German and English are required; strong analytical and critical thinking skills, problem-solving prowess;
- Previous experience in Customer Experience (CX), Customer Support, Customer Success, or even in Hospitality / Tourism / Retail / Call-Center is desirable;

**CONDITIONS**:

- Hybrid work model (2 days in-office and 3 days remote).
- Wellbeing programme that includes clinical services, single-session therapy, wellness support, and other services.
- Learning and Development program, supporting personal and professional development.
- Non-work related activities, such as boat excursions, team outings, summer gatherings, and more.

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Trabalho remoto

Horário de trabalho:

- De segunda à sexta-feira

Requisito de idioma flexível:

- Português Não Necessário

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