Customer Support with Turkish

Há 9 horas


Lisboa, Portugal CBT Tempo inteiro

**Requirements**:

- 12 months of Customer Support within Contact Center (preferably);
- Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement);
- Turkish at least C1, English C1

**Tasks**:

- Live chat, E-mail (Inbound Calls might occur accordingly with the project)
- Identifying the clients problem; troubleshooting them to find the solution
- Documenting each action you take; and categorizing cases and possible bugs
- Understand and remain up to date with client's policies and guidelines
- Troubleshoot different problems (e.g problems with playing videos, uploading, account & bugs issues, membership issues)
- Analyze data and trends in order to create meaningful insights for customers & report on key performance indicators.



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