Salesforce Service Business Analyst

2 semanas atrás

Porto, Portugal Wipro Limited Tempo inteiro

Porto, Portugal
- Tech Hiring
- 3056784

**Make Progress Thrive**
- We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.
- We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

**The role**
- The Salesforce Service Business Analyst would be responsible for understanding Service Mgmt processes within the customer organization and subsequently map them into Salesforce solution. This role will be responsible to bring in best practices of functional design across different Salesforce Clouds & domains.

**What you will do**
- Lead functional analysis & design for the Service Mgmt module.
- Scoping of Service process, detailing of scope into user stories and creation of product backlog.
- Execute Show & tell sessions during the project execution.
- Create training content and deliver Train the Trainer training
- Perform QA of functionality during sprints and different project phases.

**Who are we looking for**
- Experienced working in Service processes for Manufacturing domain.
- Well versant with SFDC configuration and customization.
- Ability to interact with technical and functional staff at all levels.
- Participate in business drawing Processes with respect to SFDC functionality.
- Participate in Stakeholder Meetings
- Monitor and track project metrics and provide status updates to Key Stakeholders
- Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques.
- Self-Starter who can manage multiple tasks simultaneously with mínimal supervision.
- Excellent oral, written communication and presentation skills.
- Should be able to work in offshore / onsite model
- Salesforce Platform Development
- #LI-ST2

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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