Community Manager

**Overview**

PagerDuty is looking for a Community Manager with strong experience in nurturing vibrant digital communities

As Community Manager, you will be a member of our Developer Advocacy team within the Product Marketing organization, and you will be responsible for the day-to-day operations of PagerDuty’s digital community and forums

In this role, you will be leading a very exciting PagerDuty production: building on the incredible foundation of brand love PagerDuty has created to deliver a virtual home for lively and informative online discussions, events, product ideation, and knowledge sharing To the community, you will represent PagerDuty **To PagerDuty, you will represent the community**

**Key Responsibilities**
- Drive adoption of the PagerDuty Community online forums
- Create, evaluate, and maintain metrics to document the success of the online forums
- Own and administer the community, including user account management and moderation escalation
- Concept and implement membership campaigns to invite new members to the community
- Partner with Customer Success, Sales, Support and Product teams to drive strong engagement of our digital community and to implement best practices
- Manage content to ensure questions/threads are in the right forum and acknowledged in a timely manner
- Demonstrate and provide training on community features, business challenges and solutions to internal and external stakeholders Create and maintain all internal and external documentation for the online forums platform, including best practices, systems, policies, and processes
- Monitor community health and vibrancy, and produce reports on relevant issues and outcomes
- Architect programs (contests, webinars, giveaways) to drive adoption and success with our community
- Articulate the overall roadmap for the community, including style, technical and usability improvements, including navigation, structure, personalization, and automation
- Leverage polling and survey tools to measure community member experience and sentiment
- Drive employee engagement in the community so community members get timely responses
- Deliver community monthly reporting and analysis on key trends, identifying areas for additional scrutiny, including internal metrics and external metrics such as content usage and SEO reporting

**Basic Qualifications**
- 3+ years Community Management experience either directly as your main responsibility or indirectly
- Experience managing digital forums to drive online discussions, events, product ideation, and knowledge sharing
- Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc)
- Proven ability to execute tasks with high quality and within time constraints
- Effective and versatile written and interpersonal communication skills
- Comfortable in a fast paced/dynamically changing environment

**Preferred Qualifications**
- Professional online community knowledge management or moderator experience preferred
- Experience working with technical communities (eg developer or devops communities) or experience in a technical role (software development or customer success)
- Experience working in an enterprise environment with remote teams, preferably in a global SaaS company

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.**

**Your package may include**:

- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we com