Data Analyste

Há 6 dias

Porto, Portugal CRIT Portugal Tempo inteiro

**Description**:
Le **Groupe CRIT** est l un des leaders du travail temporaire et du recrutement. Le Groupe CRIT figure aujourd'hui dans le Top 20 des leaders mondiaux du staffing avec près de 600 agences d'emploi et 60 000 collaborateurs permanents et intérimaires dans le monde.

On recrute**actuellement, pour son prestigieux client, un **Data Analyste (h/f)**.

**Lieu de travail**: Porto | **Horaire**: Lundi au vendredi
- 8H à 17H

**Missions principales**:
**_ Rapport, Analyse, Gouvernance de la Data_**
- Construire et mettre à jour des rapports omnicanaux pour le suivi de l'équipe de développement des solutions chatbot et voicebot à la Relation Client, incluant la satisfaction client et l'automatisation;
- Vérifier et valider la qualité et la fiabilité des données pour garantir la fiabilité des analyses.

**Pilotage Produit**:

- Accompagner l'équipe de développement des solutions chatbot et voicebot, en définissant des objectifs chiffrés et des projections trimestrielles;
- Identifier le potentiel de futures fonctionnalités sur la base de la donnée;
- Participer à la priorisation du backlog produit en collaboration avec les équipes techniques et produit pour optimiser les objectifs chiffrés;
- Présenter les résultats des fonctionnalités et les projections trimestrielles.

**_ Suivi de la Performance, Amélioration continue_**
- Contribuer au suivi de la performance des fonctionnalités en analysant proactivement leurs résultats, en collaboration avec les équipes techniques et produit;
- Réaliser des analyses stratégiques pour soutenir les priorités de l'entreprise;
- Identifier et implémenter les améliorations nécessaires aux niveaux des données et des dashboards.

**Autres bénéfices**:

- Un panier repas de 9,60€/jour (net, en carte repas);
- Un remboursement jusqu’à 40€ pour les transports en commun (il suffit de nous rapporter votre justificatif);
- Assurances maladie et prévoyance gratuites dès le 4ème mois de contrat;
- Un smartphone offert après 1 an d’ancienneté et renouvelé après 3 ans;
- Possibilité d’avoir 4 jours de congé extra en plus des 22 jours (donc 26 jours);
- De nombreuses animations et une ambiance décontractée.

**Requirements**:
**Profil souhaité**:

- Data-analyst et ou business developper avec compétences techniques sur SQL, Tableau Software, Excel.(connaissance de Celonis (process mining) et de Dataiku serait un plus);
- Capacité d'adaptation à l'utilisation d'outils de collecte de la data : Big Query;
- Rigueur, structure et organisation;
- Sensibilité aux enjeux et problématiques business, aptitude à proposer des axes d'optimisation grâce à la donnée;
- Compétences relationnelles, agilité, capacité à travailler pour différents interlocuteurs;
- Bonne maîtrise du français.
- O presente anúncio de emprego considerará a contratação de pessoas portadoras de deficiência, em cumprimento do sistema de quotas imposto pela Lei n.º 4/2019, de 10 de janeiro, que se consubstancia numa medida de ação positiva para os efeitos previstos no artigo 27.º do Código do Trabalho._

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