Business Process Analyst
2 semanas atrás
A MediCapilar é a maior rede nacional de clínicas de saúde capilar, especializada em transplantes e tratamentos capilares. Com forte presença em Portugal, França e Suíça, estamos em crescimento acelerado e procuramos um(a) **Business process analyst**.
**Responsabilidades e Tarefas da Função**
- Analisar os processos de negócios, fluxos de trabalho e procedimentos atuais para identificar áreas de melhoria.
- Desenvolver e implementar processos e procedimentos otimizados para aumentar a eficiência, produtividade e satisfação do paciente.
- Monitorizar e avaliar a eficácia das mudanças de processo implementadas, medindo indicadores-chave de desempenho e fazendo os ajustes necessários para uma melhoria contínua.
- Realizar uma análise detalhada de dados e mapeamento de processos para identificar obstáculos, ineficiências e oportunidades de melhoria.
- Monitorizar auditorias de processos e avaliar a eficácia das mudanças de processos implementadas, recolhendo feedback e fazendo os ajustes necessários.
- Criar documentação e diretrizes de processos, incluindo procedimentos operacionais padrão e diagramas de fluxo de trabalho.
**Requisitos Obrigatórios**
- Licenciatura em gestão ou área relacionada.
- Mais de 5 anos de experiência em análise de processos de negócios e gestão de projetos.
- Conhecimentos práticos em Gestão de Incidentes/Problemas/Mudanças, como ITIL v3, TQM ou ISO 9000:2000, Kaizen e Lean
- Familiaridade com técnicas de mapeamento e modelagem de processos.
- Fortes habilidades analíticas com capacidade para recolher, estudar e interpretar dados complexos.
- Capacidade para gerir e realizar várias tarefas complexas como parte das atribuições diárias de trabalho.
- Proficiência no Microsoft Office, incluindo Excel, PowerPoint e Visio.
- Fortes habilidades de comunicação e apresentação para comunicar eficazmente mudanças de processos e recomendações às partes interessadas em todos os níveis.
- Orientação para resultados, com forte capacidade de resolução de problemas e atenção ao detalhe;
- Idiomas: inglês
**Tipo de oferta**: Período Integral
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