Technician Application Support

TECHNICIAN APPLICATION SUPPORT (JOB NUMBER: 2405CIBIT18304) **About the job** - BNP Paribas Lisbon Branch is part of the BNP Paribas Group which is represented across the world. At Lisbon within the platform “CIB Portugal IT Services” (Corporate & Institutional Banking) the IT department for Global Markets is offering services to the BNP Paribas Group - Within this department the Back Office Business Support (BOBS) team is supporting the teams dedicated to BNPP Fortis CIB Operations activities (located in Brussels and in Lisbon) with their functional and IT requests and acts as their single point of contact in case of incidents **Your Main Activities Are** - Finding a solution to solve the technical and functional issues raised or forwarding the issue to the appropriate team and following-up issue resolving - Ensuring that a solution is provided within the appropriate timeframe depending on the issue’s priority - Coordinating and ensuring optimal communication between the different teams/stakeholders in your role as a single point of contact, including regular updates on the progress in case of blocking incidents - Documenting issues raised by the users and identified as a bug - Following up and taking action when necessary on the technical alert messages sent to the team’s common mailbox - Ensuring that the control tasks at the beginning of day and the daily feedback is performed **Profile and Skills to Success** - Academic backgound in Information Technology or Computer Science - Basic knowledge of Capital Markets Operations as well as the following products : Securities, Interest Rate Derivatives and Foreign Exchange products - Good knowledge of standard Microsoft tools (Outlook, Excel, SharePoint...) - Stress resistant and good priority management for changes and unforeseen circumstances with a strong focus on client; - Result oriented and pro-active; - Excellent working habits: well organised, well-structured, good coordination planning and execution, efficient methods, curious, eye for detail; - Fast learner and able to work easily and quickly within a fast changing environment; - Autonomous and able to easily work together with other teams (coordination, act calmly, common goal); - Fluency in English, written and spoken LI-Hybrid **Why joining BNP Paribas?** - ** Leading banking institution** BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe. ***-** Our presence in Portugal** Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses. - ** International reach** Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: - **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines; - **Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services; - **Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients. - ** Diversity and Inclusion commitment** - ** **Commitment towards work/life balance** At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working. - ** **Remote Working Conditions** At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. - In case you are selected for this role, further documentation will be requested to support your hiring process. **Primary Location**: PT-11-Lisbon **Job Type**: Standard / Permanent **Job**: INFORMATION TECHNOLOGY **Education Level**: Bachelor Degree or equivalent (>= 3 years) **Experience Level**: At least 5 years **Schedule**: Full-time