Collections Associate

1 semana atrás

Lisboa, Portugal Covantec Tempo inteiro

**About Convatec**

**Position Overview**:
Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.

**Key Responsibilities**:

- Reduce payment cycle and to ensure the customers respect the payment terms agreed
- Issue reminders in accordance with ConvaTec policies and procedures
- Work with the Collections Team Lead to pro-actively manage customer accounts as required by the SLA’s
- Respond to general queries from customers regarding payments
- Research and verify receipt of payments and investigate residuals (shortpayments or overpayment)
- Notify the Collections Team Lead regarding cash flow problems or unresponsive customers
- Identify and process refund requests
- Identify and process write-off requests
- Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA
- Prepare trackers and assist with starting legal procedures
- Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation;Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations
- Participate in review calls as needed
- Flag and required updates ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval

**Skills & Experience**:

- Experience in Collections, preferably
- Practical knowledge of SAP, in transactions used by collections
- Good knowledge of Excel (pivot tables, graphs, formulas, etc.)
- Knowing Power BI is a plus

**Soft Skills**:

- Good communication skills
- Autonomous, ready to take initiative and results oriented
- Continuous Improvement mind-set
- Good customer experience skills
- Team player

**Qualifications/Education**:

- University Degree preferred
- Finance qualification preferred

**Languages**
- English: C1/C2
- French: C1/C2
- Other Language is a plus

**Working Conditions**

Hybrid work model: 1 day per week in the office.

**Ready to join us?**

LI-CM1

LI-Hybrid

**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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