Customer Service Representative
2 semanas atrás
Position: Customer Service Representative
Location: Porto, Portugal
Work model: Work from Home
Employment type: fixed term (6 months) with possibility of extension / permanent contract
**DUTIES AND RESPONSIBILITIES**:
- Handle inbound calls to assist customers with inquiries
- Sell products tailored to customer needs
- Cross-sell and upsell products and associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
**REQUIREMENTS**:
- Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in customer service or sales, preferably in the travel or hospitality industry
- Strong communication skills with the ability to engage and build rapport over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Experience in upselling and cross-selling products or services
- Customer-focused mindset with a commitment to delivering high-quality service
- Proficiency in booking systems or travel management tools will be considered as an advantage
- Strong attention to detail and problem-solving mindset
- Ability to effectively communicate, both written and verbally
- Ability to multitask in fast paced environment
- Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h
**OFFER**:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more
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